You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I need my backup

I need to restore my backup but I can't, because iTunes asked for password and I didn't remember that I set a password for my backup, how do i restore my backup?


iPhone 6s, iOS 14

Posted on Oct 21, 2020 1:30 AM

Reply
5 replies

Oct 23, 2020 10:28 AM in response to kb1951

So its not really fair that we can’t recover a password and i want my pictures and memories back ..

all the applications have a way to resolve a problem, this is really important but its a bug for apple ! Because always should be a way for password recovery especially in this situation because people want their backups so badly, like me ... and there is no way ..

Oct 23, 2020 11:59 AM in response to seppiii

It's an encrypted backup... meant to protect you from having any random person plug into your computer and restore from said backup and gain access to all your personal information... what would be the point of having encryption if you can reset the password for it and gain access. That means if someone stole your computer and then plugged and iPhone into it, they could restore from a backup and gain access to everything on your accounts and your device. It's security, its there for a reason, whether or not you think "it's not fair" isn't the point.

Oct 24, 2020 6:15 AM in response to nny1001

I know all about security, and i know the security system is the most important things, and apple is so good at it,

but recently i lost my brother and all my pictures and videos with him are in my back up and I really need it because I don’t wanna loose them too, so please please help me to recover my photos .. it’s really important for me .. hope u can understand the situation and can help me ..

I need my backup

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.