Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

i caanot sign into itunes or iclouds i need to restore my iphoneits showing a diabled screen i cant get past it it locked due to passcode what do i do

my friend cannot sign into icloud or itunes her phone is locked due to passcode the wrong passcode was put in too many times and now the phn has a disabled screen on it she doesnt remember her apple id oor password how can we restore the device back to factory settings


iPhone 8

Posted on Oct 21, 2020 5:22 AM

Reply
Question marked as Apple recommended

For the passcode


Passcode - If you forgot the passcode for your iPhone or your device is disabled.      


See if she can recover the ID/password. She can try all the email addresses she can remember.


Apple ID - How to find your Apple    An iCloud e-mail address is an Apple ID.


Apple ID - Find              


For the Apple ID password, enter the Apple (iCloud) ID and click Forgot Password.


Apple ID - Manage            


Apple ID – Forgot Password            



Posted on Oct 21, 2020 9:49 AM

1 reply
Question marked as Apple recommended

Oct 21, 2020 9:49 AM in response to LaylaGrace2017

For the passcode


Passcode - If you forgot the passcode for your iPhone or your device is disabled.      


See if she can recover the ID/password. She can try all the email addresses she can remember.


Apple ID - How to find your Apple    An iCloud e-mail address is an Apple ID.


Apple ID - Find              


For the Apple ID password, enter the Apple (iCloud) ID and click Forgot Password.


Apple ID - Manage            


Apple ID – Forgot Password            



i caanot sign into itunes or iclouds i need to restore my iphoneits showing a diabled screen i cant get past it it locked due to passcode what do i do

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.