Payment method (80$ paid WITHOUT my permission)

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Level 1

4 points

Payment method (80$ paid WITHOUT my permission)

Hi,

I was chocked today when I found out that there is 80$ (in total) has been paid through my IPhone for an unknown thing without my permission! I checked today my bank statements and found out that these two operations happened on 10/10/2020.

I wonder how this could happen without my permission and even without the security code and the expiry date of my Visa card??

Can you explain this please?!!

I need this amount to be refunded to my Visa card!

A payment without my permission shouldn’t happen by Apple Pay.

Thank you!

[Image Edited by Moderator to Remove Personal Information]

iPhone 6s, iOS 13

Posted on Oct 21, 2020 10:58 AM

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Answer 1

Best reply

askbarnabas

Level 10

103,691 points

Oct 21, 2020 11:01 AM in response to IMansi88

If you see a transaction you do not recognize or have an issue with a transaction open Wallet>tap on the card used>tap on the transaction (photo 1)>tap on the amount (photo 2)>look for a report an issue link. (photo 3)

photo 1 - select the transaction

photo 2 - click the amount

photo 3 - click the link

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Answer 2

askbarnabas

Level 10

103,691 points

Oct 21, 2020 11:03 AM in response to IMansi88

If it is not showing up on your Apple Pay transactions then your card is compromised and you should contact the card issuer it is not an Apple Pay issue.

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Payment method (80$ paid WITHOUT my permission)

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