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Micrsoft Word won't Open

Since the latest Catalina 10.15.7 update, Microsoft Word won't open. I've tried various ways of opening, to no avail. Powerpoint and Excel open without problems. Any help would be appreciated.

MacBook Air 13″, macOS 10.15

Posted on Oct 21, 2020 11:17 AM

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3 replies

Oct 25, 2020 4:34 PM in response to Emmibemmi

Boot into Safe Mode (How to use safe mode on your Mac - Apple Support) by booting with the Shift key held down and check there to see if the problem persists with Word.  Reboot normally and test again.


NOTE: Safe Mode boot can take up to 10 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


Oct 21, 2020 11:39 AM in response to Emmibemmi

Emmibemmi

"Micrsoft Word won't Open: Since the latest Catalina 10.15.7 update, Microsoft Word won't open. I've tried various ways of opening, to no avail. Powerpoint and Excel open without problems. Any help would be appreciated.[...]Fyi, I have a Microsoft 365 subscription"

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Contact Microsoft Support:


They are the Developers of this software. Inform then that this is an upgrade - not a new installation. Catalina is 64-bit. So, request a 64-bit installer.


Start Here: Microsoft Contact Us Virtual Agent - Microsoft Support

Micrsoft Word won't Open

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