I cannot open certain websites over wifi

Question

Level 1

8 points

I cannot open certain websites over wifi

I have internet access, but I cannot open certain websites over any wifi connection when using my Macbook. These websites are not small or untrustworthy, and include Disney+, Netflix, Spotify and Amazon. I have tried unsuccessfully on both Firefox and Safari.

I can access the websites over wifi on my iPhone, as can my parents on their iPad. But I can only open them on my Macbook if I am directly connected to the internet by an ethernet cable.

I have removed all the wifi connections and logged back in, which has had no effect.

Can anybody offer advice or a solution?

MacBook Pro 15″, macOS 10.15

Posted on Oct 21, 2020 2:12 PM

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Answer 1

bailier

Community Specialist

Oct 26, 2020 5:13 PM in response to JosephKent

Good day JosephKent!

We see you're having some connection issues, and we'll be happy to help work with you further on this.

Does this happen with other browsers, such as Safari? Do you have any security software installed on your computer?

How long has this issue been present on your device?

Let us know what you find, and we'll take it from there.

All the best.

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Answer 2

JosephKent Author

Level 1

8 points

Nov 29, 2020 8:10 AM in response to bailier

Hello, and my apologies for the late reply.

The problem occurs on all browsers, and I do not have security software installed. This has been an issue since March, when I tried logging onto Disney+ after its launch, then my access to other major websites became limited at various points in the year.

I hope you can help.

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I cannot open certain websites over wifi

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