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The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
Cant use Group FaceTime on iPhone 7. Regular FaceTime works fine.
TomJB wrote:
Cant use Group FaceTime on iPhone 7. Regular FaceTime works fine.
Read here Use Group FaceTime on your iPhone, iPad, and iPod touch - Apple Support
TomJB wrote:
Any additional info on this?
Was she ever able to do this before and are we positive it an iphone 7?
Your next stop is to contact Apple support.
TomJB wrote:
They all do and Group FaceTime all the time.
Ok maybe give more details of can't use.
I assume your phone is up to date with the ios?
This is my granddaughter’s phone and is up to date 14.1. All apps are updated. I’ve deleted FaceTime and reinstalled, but still doesn’t work on Group FaceTime.
phone works great on single person FaceTime but when we try to join a group or start a group it fails and closes. Doesn’t matter who starts the Group FaceTime.
This is info I have seen and tried, but does not work.
TomJB wrote:
This is info I have seen and tried, but does not work.
The people you're group facetiming also needs to meet the requirements
They all do and Group FaceTime all the time.
All the other girls have iPhones and do Group FaceTime regularly.
Any additional info on this?
No she has never been able to do this.
yes it is an iPhone 7.
Cant use Group FaceTime on iPhone 7. Regular FaceTime works fine.
