You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Pausing issue with apple tv + on our smart tv

We got a year free apple tv+ and were so excited BUT every movie we have attempted to watch pauses numerous times throughout. The pauses can last 10 minutes or more. It is quite frustrating. Researching online it seems we are not the only ones experiencing this issue but we cannot find a resolution.


Can you please help.


Frustrated 70 year old


Posted on Oct 21, 2020 5:40 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 21, 2020 5:45 PM

That indicates a weak network signal. Please do the following in this order.


1.     Restart Modem.

2.     Restart Router

3.     Unplug Apple TV from Power for 2-3 minutes – re-plug in and retest. 


If that does not solve the problem it means you may require a network upgrade.

1 reply

Pausing issue with apple tv + on our smart tv

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.