Fire TV will not authenticate Apple TV App

APPLE TV app will not authenticate. Says...

“Verification Failed” There were errors signing you in. Wait a moment, then try again.”

I’ve been trying for hours. I can log in and out of my iPad and PC with no issues.

Model: Amazon Fire TV Edition - Toshiba (2018)

Firmware Version: NS6273/2773

OS Information: Fire OS 6.2.7.3

Apple TV

Posted on Oct 21, 2020 7:19 PM

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2 replies

MoonJ.

Community Specialist

Oct 27, 2020 5:19 AM in response to sail33811

Hi, sail33811.

Welcome to the Apple Support Communities. We’re glad you decided to reach out about the verification of your Apple TV app. Are you still experiencing this issue? We’re asking because Apple was reporting some server status issues with the Apple TV app a few days ago.

You can check for Apple system status updates anytime on their website here:

Apple - Support - System Status

If you’re still unable to log into your Apple TV app, try troubleshooting your network connection on your TV. You may need to restart both the TV and your network equipment (e.g. Wi-Fi modem, router, etc.)

All our best.

Nov 12, 2020 7:15 PM in response to MoonJ.

Not helpful at all...I have the exact same issue with a Toshiba Fire TV not connecting to Apple TV. It is not something on our end, it is either a problem with Apple TV or Toshiba settings. Just like user sail33811 I have tried everything: resetting network, resetting TV, resetting Apple TV, uninstalling Apple TV, then reinstalling it, etc.

Pretty confident it is a problem with Apple TV since even the “Create Apple ID” box gets you no further than a “Verification Failed” error message.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Fire TV will not authenticate Apple TV App