Switching Calls from Watch to Phone

Question

Level 1

8 points

Switching Calls from Watch to Phone

Hi - I just got the Apple Watch 6 and have updated my iOS on my iPhone 7 to 14.01.

I got a call on the watch and wanted to switch to the phone. When I picked up my phone, it did not have the green bar on the top of the keypad screen (or any screen).

Am I doing something wrong? I looked on this website for the directions, and it says that you can switch from the watch to the phone by just unlocking the phone and clicking on the green bar at the top.

It also says that you can rotate the crown to see a screen that says to transfer the call to the phone while it’s still ringing, but I can’t replicate that either. I’m using my home landline to call myself and cannot figure this out....

Thanks!

iPhone 7

Posted on Oct 22, 2020 7:35 PM

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Answer 1

Dah•veed

Level 9

66,523 points

Oct 22, 2020 7:55 PM in response to Linda0624

The latest version of iOS for the iPhone is 14.1. It was released 2 days ago.

Go to Settings>General>Software Update and see if the update is available there for your phone.

Also make sure that your watch is updated to watchOS 7.0.2.

ASC - Late 2012 Mac mini, macOS 10.15.7; Watch, series 5 GPS/cellular, watchOS 7; iPad Pro 2nd Gen, iPadOS 14.1; iPad Air 2, iPadOS 14.1; iPhone 8+, iOS 14.1; TV 4th Gen, tvOS 14.0.2  HomePods, audioOS 14.1 and Airport Express w/ Airplay 2

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Answer 2

Dah•veed

Level 9

66,523 points

Oct 23, 2020 7:49 AM in response to Linda0624

I'm out of ideas...

Get Support -

https://getsupport.apple.com/

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Answer 3

Linda0624 Author

Level 1

8 points

Oct 23, 2020 3:24 AM in response to Dah•veed

So this is so frustrating....followed all the steps, all the handoff settings were already set but I toggled them off and on again. Still not working. I have the watch and the phone right next to each other. Call from landline, both phone and watch ring. Answer on watch. Phone is idle. No green bar anywhere. Thanks so much for your commitment to help me Dah-veed. Any other suggestions or do I need to contact Apple Support on the phone at this point?

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