Iphone XS frozen since update

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Iphone XS frozen since update

I recently updated my iPhone (to 10.4.2?, the latest) and today, moments after I started using it this morning, fully-charged, it stopped working. I can't get it to respond in any way. When I went to shut down/restart, it is now stuck. Holding the two top/side buttons activates SOS Emergency (though neither an ambulance nor police have showed up, and my family hasn't written in alarm) but it won't shut off.

The only thing I can think to do is wait all day until the battery dies, then hope a restart makes it function again.

Any alternative fixes would be dearly welcome.

iPhone XS

Posted on Oct 23, 2020 6:57 AM

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Answer 1

Top-ranking reply

nny1001

Level 4

1,392 points

Oct 23, 2020 8:04 AM in response to Gerret Warner

Got another old standby if you are indeed using the iPhone X like myself, press and release Volume Up, Volume Down, then press and HOLD the sleep wake button. After about 10 seconds or so the display should go black, keep holding the side button a few more moments and the Apple Logo should come up.... hopefully.

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Answer 2

nny1001

Level 4

1,392 points

Oct 23, 2020 7:48 AM in response to Gerret Warner

Hey Gerret!

Seems like your poor phone has certainly got some funk going on. My first suggestion would be to hold the VOLUME DOWN and the Sleep/wake button for about 10-15 seconds, maybe up to 30, the phone should shut down and attempt to restart. Once you see the apple logo come up, let go of the buttons and see if normal operation returns. If it continues, you may want to try to force the update through a computer. If you need help with that let us know and we will be happy to help. And by that I do mean a forced re-update of the device in an attempt to preserve your data, otherwise you may have to restore it and restore from a backup.

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Answer 3

Oct 23, 2020 7:58 AM in response to nny1001

Thanks for the prompt reply. Holding Volume Down and the Sleep button shows counts on my Emergency SOS, and I'm afraid it will call 911, though it hasn't yet. So far, holding the side buttons hasn't yielded any other results.

I can't manage the update through my MacBook Pro without updating to the latest OS and I'm loath to do that because I have ongoing video editing projects and can't afford any mishaps on that front.

Other ideas?

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Answer 4

Oct 23, 2020 9:01 AM in response to nny1001

I should have fooled around more with this approach. I finally realized, after a chat session with Apple, that very brief push/release on those buttons worked as you suggested.

Thanks again for your help.

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Answer 5

nny1001

Level 4

1,392 points

Oct 23, 2020 9:06 AM in response to Gerret Warner

WOOOO!!! Glad it worked out. My apologies, I should have specified that it was a quick press and release of the volume buttons and then the side button. The entire thing breaking out in a matter of a few seconds. At any rate, super happy to hear that its resolved! Take it easy.

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Answer 6

Oct 23, 2020 8:10 AM in response to nny1001

Thanks, but no luck there either.

I did realize that by removing the SIM card I could push any buttons without activating the Emergency SOS switch, but still frozen.

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Iphone XS frozen since update

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