SanDisk JPEG icons instead of thumbnail images

Question

Level 1

17 points

SanDisk JPEG icons instead of thumbnail images

I've purchased a SanDisk Extreme Portable SSD and loaded photos on it. Under view, I clicked on icon. That only shows the file name under a JPEG icon, no thumbnail image. In addition to not seeing images, I cannot open image files from the SanDisk device using Lighroom6 or Photoshop Elements 2020. I asked SanDisk about both of these issues, its help staff replied my device was a standard external hard drive and that the problem was not with it but with my Apple iMac computer (updated to Catalina). Does anyone have any advice for me on thumbnails and PSE/LR use with the SanDisk SSD? Thank you!

iMac 21.5″, macOS 10.15

Posted on Oct 23, 2020 2:05 PM

Reply

Answer 1

brenden dv

Community Specialist

Oct 28, 2020 7:52 AM in response to RSH458

Hey RSH458,

It sounds like you're having an issue with an external drive on your iMac. We can understand wanting to get that resolved. We want to help.

We'd recommend checking to ensure that the drive is in the correct format for Mac computers. You can learn more about that here: File system formats available in Disk Utility on Mac

Thanks!

Reply

Answer 2

RSH458 Author

Level 1

17 points

Oct 28, 2020 2:12 PM in response to brenden dv

Hey brenden dv,

Thank you for this response. But the problem turned out to be optional security software (SecurityAccess) that came with the SanDisk SSD, which I installed. SanDisk provided no warning that this software in effect crippled the SSD as a fully functioning external hard drive. I've deleted the SecurityAccess software and the SSD device is now a fully functioning store and play device. I'm now looking for optional software that will password protect my SSD device without the problems that came with SecurityAccess. Any recommendations? Thank you so much.

Reply

SanDisk JPEG icons instead of thumbnail images

Similar questions