Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

microphone does not work on iphone 12 pro

I recently bought the iphone 12 pro. When I use facetime or facebook messenger video chat, the audio becomes choppy for the other end. Is it a hardware problem or software?

iPhone 12 Pro, iOS 14

Posted on Oct 24, 2020 8:20 AM

Reply
Question marked as Best reply

Posted on Jan 7, 2021 1:49 PM

“they” can’t fix anything if it’s a hardware problem until they have your phone. Here is a way to diagnose→If the microphones on your iPhone aren't working - Apple Support


You should also test the microphones with the voice memo app.

353 replies

Apr 3, 2021 7:52 AM in response to sherryrb

Audio fixed!! Maybe?? After 7+ months and 3 replacement 12pros my audio seems consistent and good. Of all things I have tried including replacing the phones the issue may have been on the sim card.

The one item that has stood out in all that I have done is to have the carrier (I use AT&T) push an update to “VoLTE” on my phones sim card that controls the audio signal. Ask to have the VoLTE (Voice over LTE) technology updated on your phone and see if that helps. It lives on the sim card and maybe the version of VoLTE or the way it is being added to card is not consistently working. I'll bet that those of us that have gotten new phone used the same sim card in each new phone???

“VOLT Refreash HD Voice is a suite of services enabled by VoLTE (Voice over LTE) technology. VoLTE delivers voice calls over the 4G LTE network instead of the traditional voice network, providing clearer, more natural sounding audio when both parties are using HD Voice-enabled phones that are connected to our 4G LTE network.”

One 12pro tested at a Apple store with a bad battery/charging system even though the phone itself seemed ok.

Apr 3, 2021 1:40 PM in response to Infbuckets

I am in full agreement. I have tried EVERY "fix" that every Verizon tech and Apple rep has suggested. Supposedly the Apple engineers have been diligently working on a resolution for MY problem, but can't seem to figure out why I might be having issues....When I sent them the links to all of the complaints. Silence. I was told they "could not figure out MY problem and that to deal with it the best I could and wait for an update. wow....

microphone does not work on iphone 12 pro

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.