microphone does not work on iphone 12 pro

Well, as a statement to all who seem to be having various different iterations or similar problems

does anyone really Believe that a brand new Apple iPhone 12 that has any of the above problems shouldn’t be solved by Apple

shutting off features in order to use a particular app seems a bit inconsistent with what Apple is supposed to be selling. A product that works with all apps.

After trying to have a decent video audio conversation with a variety of applications such as FaceTime, WhatsApp, telegram and signal all which I have tried, all failed to degree or another

I also had a daily ongoing discussion with second level Apple support for almost 2 weeks.

their main answer was to “upgrade to the latest iOS”

unfortunately that’s where I started this whole series of problems. A brand new iPhone 12 came out of the box with OS 14.2

I upgraded it to 14.3, and the problem existed

they replaced the phone which started with iOS 14.1 and it has the same problem

I think it’s time Apple stepped up to the plate and solved the problem

Hopefully the new phone resolves your issues. Thank you for the note on the N model number.

The info on the replacement warranty ticket was just fluff by the in store reps.

The audio/vibration setting is for incoming calls to vibrate or make sounds when you get a call, text, voicemail, email, reminder, or other type of notification. Nothing to do with your/our outgoing audio issue.

This new phone is doing the same thing as the first phone. I’d to see if apple will take it back. I had to go thru **** yo get help with the first replacement. I’m wore out with solutions. When I use speaker phone people are telling me I m breaking up but hear them fine. These restores, phone supports and problems aren’t worth $1000.00 phone. Got off the phone with apple support today which was elevated to the engineers support. They set up a call back to me for 4:30 PM. My phone never ring. I’m sitting right here and read an this a message, where trying to call you but phone going straight to voice mail. Phone never rang. Was sitting right here. Unfortunately the nearest Apple store to me is Charelston SC. 2hrs. Away. Been dealing with since Dec. 23

Can i ask of anyone knows how to have this repaired? I exchanged my phone 12 pro max to another iphone pro max and the same thing happens whenever im on facetime or any form of video cal! This is so frustrating

Good luck. I’ve changed my iPhone 12 from the first one and now on number 3. Really terrible speakerphone reception and sometimes outgoing voice clarity on others end. I’m now incline to believe this is so wide spread they’re not likely to call a recall. As much as these phones cost we shouldn’t be inconvenienced. I’m sure they are fully aware of the magnitude of these issues.

Good luck I’ve changed my phone Three times. As recently as Yesterday, Feb. 18th. Before I returned home while on speaker phone I called my sister. Long story short same problem. If I still had my IPhone 8 I’d return in a heart beat. Each phone same exact issue. I hear them fine. My voice breaking up terribly. I’ve spent so many hours on Apple, Verizon and texting support I’m tried. All this money. Any suggestions. I’m lost. I sure apple monitor this site and is aware of the issues. Going to contact them again. ☹️☹️☹️

I feel your pain and i am exactly the same. I have not even paid of my load on the phone yet im paying for something that doesnt work fully! I really hope they take this seriously as i am even considering a refund due to this!

Having the same issues with the mic, only on normal calls though. Calls via apps work fine.

i live in Malaysia where we don’t have an official apple store but authorized services centers. If I were to return my phone right now, they would take 2 weeks before they prepare a replacement (they’d need to do diagnostics and then send it to apple). At this juncture it’s hard for me to do replacements and so I’m just hoping apple will find some software updates.

I feel exactly the same and had the same experiences unfortunately. I also got my phone exchanged from a iPhone 12 Pro Max to another 12 pro max but it is exactly the same issue! I called in for probably the 20th time, explained the situation and they said “madam considering you have had a exchange this is not likely to be a phone issue but may be your software and advised me to restore”! Yet, still the same problem. I am sick and tired of calling and explaining them and now I don’t think they even believe me! I have already advised my friends, family and colleagues not to purchase the iPhone 12. Just disgraceful!

Same problem. Me, my husband, my daughter, and my son-in-law all bought the iPhone 12 on the same day in November 2020 (I think).....FINALLY, I've taken the time to google whether other people have had trouble not being able to hear on FaceTime. I have a grandchild so I FaceTime with them EVERY DAY, and we are at our wits' end not being able to talk to each other! The best we can do is turn our phones with the microphone facing up, and that helps, but it's ridiculous! We paid THOUSANDS of dollars for these phones, and three of us had perfectly fine iPhones before we did the trade-in.

After reading so many of these responses, I'm BLOWN AWAY that when I googled this, there were no NEWS articles about this. All of you have been calling and calling Apple and NOT ONE person has received a "fix" to the situation.

Are there actually iPhone 12s that don't crackle in and out? Is that why Apple is ignoring this?

I am getting a replacement for my phone today! I have already told them that many have said the problem isn't resolved even after a replacement. I don't know what should I really be doing at this stage. :(

I have the same problem with 11 pro max talking to my daughter on iPhone 11. I can hear her clearly. And now with my wife’s iPhone 12 Pro, same issue

but if I switch to older devices 6s or 8s, I don’t face any problem.

The problem is same with FT and WA and on both WiFi and cellular data.

@Apple, at least acknowledge, this is frustrating.

I have the same problem sent it off for a repair and they spent it bald apparently they changed the display to it to apple white they took it in for a hour cleaned the speaker and gave back saying there’s nothing g wrong with it and were very argumentative that there’s nothing wring it I’m stuck with the same issue which is extremely annoying how did you get them to exchange it I’m out off the 14 day period as well

Well I’m glad that it worked for you but when I got my second iPhone from Apple brand new. I installed no apps and did not do A restore.

I tried to FaceTime and WhatsApp and it failed

The people on the other end said my voice was all garbled and breaking up

We have this on 4 iPhone 12 minis bought at the same time this Christmas. One appears slightly less effected than the others, but still clips a bit. The others are terrible, making it almost i possible to have a proper conversation. It also happens on my own iPhone 12 pro max. It makes FaceTime pretty much useless as the sound just clips on and off.

This sort of issue should addressed as a P1 by Apple support. The current situation is getting silly.

I’ve had every iPhone iteration since the original iPhone, and never had this issue.

[Edited by Moderator]