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I recently bought the iphone 12 pro. When I use facetime or facebook messenger video chat, the audio becomes choppy for the other end. Is it a hardware problem or software?
iPhone 12 Pro, iOS 14
I have spent about 2.5hrs on the phone with apple today about this issue. In the past few days I have turned my phone off and on, tried FT with and without WIFI, removed my phone case to see if it was interfering with the mic, nothing has helped. I decided to try FT on my Ipad to see if how that went and it worked just fine. When I talked to apple today they had me restore my phone. The first time the restore froze and never actually restored it, I did it a second time then it finally restored setting. After the fresh restore I made a FT call and it was still choppy on the other persons end, I have no problems hearing them. Called apple again, I was going to restore a second time but I told this guy(as well as everyone else) about this thread and here is the convo.
Apple Tech: "No I'm not going to have you restore it again, if everyone is having this issue than I'm sure another restore isn't going to fix it. It will probably be fixed in the next IOS update."
Me: "I have told all the other apple techs about this thread and they said they haven't heard about any issues with this so how do you know this will be fixed in the next up date?"
He didn't really answer this question
Apple Tech: "They are wrapping up the newest update right now so if you can hang on for a little bit I'm sure it will be fixed."
Me: "How long is a little bit?"
Apple Tech: "A couple months."
.......................SO I'M SUPPOSED TO PAY $50ISH DOLLARS A MONTH FOR A PHONE THAT IS OVER A $1,000 FOR IT TO NOT WORK FOR A " COUPLE MONTHS"????
He then had me try one more thing, turn FT off restart my phone and then turn FT on again, I made a FT call and for about 10 min there was no choppyness butttt then it returned. I'm so frustrated I don't know what to do besides return it?!!
Sounds like a network problem.
Same I never did a hard reset. I tried the voice memo and it seemed okay. But audio just becomes choppy on FaceTime and anything video calls related
Same issue here with Iphone 12 pro when using Facetime, facebook video calls.
I tested calling from my Iphone 7+ video calls no issue whatsoever
Yup, same with me. my old iphoneX has no problem under the same network. It is just the iphone 12 pro
The fix is to contact Apple Support using the link at the top of this page and arrange to replace your defective phone.
Did you do this?
Me try head phones of the person on the other end? I don’t have problem hearing it’s the other person
Same problem! Not the network problem it is the device!
It happens when I am on the phone
Did you turn your device in for a replacement with Apple or AT&T?
Thank you, I really appreciate that! If possible feel free to keep the thread posted on how the new phone is! Hopefully the new one isn't defective either. 😰
Just got the new phone, works perfectly.
Do you think I can get a new phone after the 14 day return period?
I’m unsure. You would have to contact Apple, I only know what I was told, and shared.
I am having this problem on basic audio calls. I answer my iPhone 12 Pro and people cannot hear me. All they hear is choppy static.
I have the same issue.
The microphone starts working after 1 minute wait. For such an expensive phone this is a huge disappointment.
microphone does not work on iphone 12 pro
