Mac OS Catalina (10.15) with HP OfficeJet 8620 installed wirelessly. Has been working fine until today when I received subject message. I am unable to find "Easy Scan" on my computer so cannot delete it as indicated by previous support recommendations. Also, I am unable to connect to the printer and am a bit queasy about reinstalling it with the malware.
iMac 27″ 5K, macOS 10.15
I got both printer and scanner to work on my iMac.
I went to HP Support and searched and found " 'HPxxxxx.framework' will damage your computer," which is one of the many error messages I have received.
As instructed, I made sure my OS was up to date.
I followed the instructions to Download HP Easy Start. (Note, the first HP Easy Start link worked, but the second link did not)
Critical: After downloading this, do not go directly to installing the drivers. Follow the instructions which say "The following should not be necessary but if you want to be extra diligent and guarantee a clean new install."
As instructed, click on the HP Easy Start menu and select Uninstall HP Software. I did not do that the first time and the remaining HP files on my computer allowed me to get the printer working, but not the scanner.
After uninstalling HP software, I followed the instructions to download the Essential files and HP Easy Scan.
One of the final steps is to test the Printer (worked the first time) and Scanner (got an error message.) I tried the scanner again and the document I was scanning appeared in the Easy Start test area. Then, I tried Easy Scan and it worked also.
Moved the folder (one of several ) to desktop and rebooted. Added the printer successfully but scanner never connected so am missing something. So, deleted the printer again and attempted to reinstall it again. This time, the printer did not show up when selecting + and Search was futile. There are printers listed in one of the HP files but not mine.
When I deleted the printer the last time and attempted to reinstall it, no printer was available after I selected +. I don’t know how to enter the printer and reinstall. Is this something A is working on or should I go buy a Windows machine? Just kidding. Would never do that but would go by a different all-in-one. Would there be drivers for a different one?
I just downloaded the emergency Apple OS Update and it just made it worse, the only way to stop the Apple Security Warning messages is to keep moving the relevant HP Folders to the recycle bin - I now have about 8 folders in the recycle bin - the Apple Update just seems to have made things even worse !
My Get info window does not have the message, as you have shown in diagram, to override malware.
I did replace my HP printer driver yesterday and it works fine... but the scanner doesn't work now.
I didn't think to try out the scanner when I replaced the printer.
Guess I just wait till Apple gets a 'fix'?
Ah, I was incorrect then. It's not 10.15.7 that gives you the option. Must be the version of HP EZ Scan. I'm running 1.9.1. Weird. Hang in there, my hunch is HP is working on this fix as we speak if it's as widespread as it appears to be.
My new 2019 macbook displayed a HP Scanner 3 will damage your computer message this morning which I tried to print to my HP Envy. And had other weird issues with the laptop....full screen static and bouncing arrow. I also have an older macbook on Sierra that did not show the HP scanner message and will still print to the Envy, but after printing, it also exhibited strange behavior. I have virus protection, so I'm hoping this is a mac/hp issue and not a virus.
Auuuugh.... I followed exactly what you said, but when I opened the box... it did not include the Override Malware Protection... just the other two about low resolution and locked. Very frustrated with this.... not only cannot use scanner, but stupid pop-up on my screen.
This malfeaseance on the part of HP and Apple's inability to address the problem is inexusable and intolerable. I need my prints for my job! We are all teleworking for heaven's sake. FIX IT!!!!!!!!!!!!!!!!!!!
Same here- HP site and totally non-responsive when I talked with tech person. Asked if they had a problem and they said they were not aware of one but I should talk to tech assistant. Tech Assist tried to sell me that I needed to but a $400 network protection and that would fix my problem.
When I chatted with Apple last night they just responded go to HP. Frustrated that Apple is not more visible.
Oh well done Apple - just release yet another emergency update which has flagged even more HP Files as dangerous ! Could you please actually release a fix that reverses the issue rather then make it worse !
I have iMac computer with a CP Photosmart All in one C 4280,
the printer works however, the scanner does not open but, shows
"HP scanner malware" will damage your computer.
Is this the result of the new software?
Will it be corrected with new software?
I'm not computer savvy, is there anything I can do?
I am having the same problem, and have tried all of the above, HP printer is working just not HP Scanner. when right clicking on HP easy scan in applications, then get info. there is no spot under copyright to unclick the malware, is there any other option?
I have a humble HP deskjet 1050 and have also tried EVERYTHING! HP hasn't said anything other than this famous update! Cant't nt nor scan.
I can only guess there might be a fix in 2021 cause now its Xmas and we all having a ball!!!
Thanking you for your time and for any help.....
C6S
I've got Catalina 10.15.7. I think I'm S.O.L. The first HP link says, "We were unable to find drivers for your product." The second is for the HP Printer Driver that I've tried before and doesn't work for my stand-alone scanner. It looks like I need to buy a new scanner. But at least I can now stop trying all these fixes. Thanks for helping me clarify.
This poor performance is why I will never buy another HP printer. There is blame on Apple too; for sure, but unfortunately for HP, it’s a lot easier to dump their product and replace it with another brand. It’s on HP to make this right.
HP Scanner 3 will harm your computer
