HP Scanner 3 will harm your computer

Mac OS Catalina (10.15) with HP OfficeJet 8620 installed wirelessly. Has been working fine until today when I received subject message. I am unable to find "Easy Scan" on my computer so cannot delete it as indicated by previous support recommendations. Also, I am unable to connect to the printer and am a bit queasy about reinstalling it with the malware.

iMac 27″ 5K, macOS 10.15

Posted on Oct 24, 2020 12:06 PM

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Posted on Oct 27, 2020 1:06 AM

I got both printer and scanner to work on my iMac.


I went to HP Support and searched and found " 'HPxxxxx.framework' will damage your computer," which is one of the many error messages I have received.


https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/quot-HPxxxxx-framework-quot-will-damage-your-computer-quot/ta-p/7825233


As instructed, I made sure my OS was up to date.


I followed the instructions to Download HP Easy Start. (Note, the first HP Easy Start link worked, but the second link did not)


Critical: After downloading this, do not go directly to installing the drivers. Follow the instructions which say "The following should not be necessary but if you want to be extra diligent and guarantee a clean new install."


As instructed, click on the HP Easy Start menu and select Uninstall HP Software. I did not do that the first time and the remaining HP files on my computer allowed me to get the printer working, but not the scanner.


After uninstalling HP software, I followed the instructions to download the Essential files and HP Easy Scan.


One of the final steps is to test the Printer (worked the first time) and Scanner (got an error message.) I tried the scanner again and the document I was scanning appeared in the Easy Start test area. Then, I tried Easy Scan and it worked also.

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92 replies

Oct 24, 2020 1:36 PM in response to tomfromround rock

You're somewhat stuck in a loop because removing the device from the list doesn't remove the drivers from the Mac's drive. When you choose it again, the OS sees what are supposed to be the drivers for that device and wants to select them. But it then again sees the files HP screwed up by reporting them to Apple to be revoked.


Open the main Library folder (the one next to Applications, System, etc.). Open the Printers folder. You'll see something similar to the following. I don't have an HP printer, so there is no folder for one.



Move the HP folder (I'm assuming there will be one) to the desktop. Enter your admin password if necessary. Restart the Mac.


What you've done is a somewhat sloppy, manual removal of the installed HP drivers. That should stop the messages so you can add the device again using the generic driver.

Oct 26, 2020 4:39 PM in response to PatrickLeigh

First page, my first response. Yes, the message changes according to what HP device/software you have installed, but it's the same issue. These are the latest steps to correct the problem:


A fix was provided rather quickly. Do the following, per fellow forum member, Lawrence Finch:


A. Get the most recent HP drivers, either from:


     ftp://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-essentials-S-5_14_8_4.pkg

          or

     HP Printer Drivers v5.1 for OS X

          or

     System Preferences > Software Update (if you don't see it, press Command+R)


B. Run the installer.


C. When the installer completes, go to System Preferences > Printers & Scanners, highlight the HP printer and remove it. Then add it back. This is necessary because otherwise it will continue to use the now unsigned drivers and it will appear that the problem has not been fixed. Apparently installing the update does not remove the old drivers.


A note on AirPrint: Your Mac may say it can’t find the AirPrint printer. If that should happen, reboot your router.

Nov 16, 2020 6:14 AM in response to OakHillWV

I have an annual plan with Geek Squad through Best Buy. I spent an hour and ten minutes virtually with them. They fixed the problem by uninstalling the printer and re-installing printer and all the drivers and cleaning up my computer. Everything seems to be working now. Worth the money I spent on my Geek Squad Plan!!! Apple Help tried also for an hour but exhausted everything with NO LUCK! HP really screwed this one up!

Nov 20, 2020 1:01 PM in response to tomfromround rock

I would appreciate help, I have read the entire thread, tried multiple proposed solutions. I am still unable to scan. I have a wonderful HP Color Laser Jet Pro MFP M277dw. I searched the HP website and could not find the drivers for it. It is not that old. They screwed the pooch on this one.


It stopped working within the last month. I have upgraded to macOS Big Sur 10.0.1 - can someone teach me how to fish here? I would love to know what I am missing.


The Mac HP 5.1 update has been installed and am unable to see it after I removed my printer. (Yes - Command R doesn't show it)


Thank you for any help you an provide.

Nov 22, 2020 12:51 PM in response to MaxPenguin

Several weeks ago, I was able to get my HP printer to work again by uninstalling and reinstalling.


But, here is another solution for those who have been frustrated with this for a while and really need to get to printing and scanning.


A few days ago, I got a message that there was a problem with the printhead (unrelated to the problem we all have had with Big Sur and HP.) Essentially, my printer was dead after about 5 years.


I bought a new HP Desk Jet Plus 4158 printer/document feeder scanner at Sam's Club for $84. All I need for my home printing. There were others for $150 or so with more features than I needed.


If you really need your printer and have been trying for weeks to get it to work, ask yourself if it is worth $100 or so to put this behind you and have a brand new device.

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HP Scanner 3 will harm your computer

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