iPhone 12 Pro Overheating

kaykid wrote:

wondering when apple will deal with this issue universally and stop doing "fixes". The problem is actually a safety issue when it blacks out because you cant access anything (emergency #'s, contacts, boarding passes, etc). And this would be a different scenario if these were $19.99 devices.

How do you fix an issue universally, which is NOT a universal issue? Do you have any idea how many millions upon millions upon millions of iPhone 12 are out there right now, without the issue you're having?

True - good point and great reminder.. Hoping the replacement that I pick up this afternoon will be one of the ones that doesn't have this issue. Obviously this discussion group attracts the individuals that do have the issues.. Thanks for the reminder that many 12's work well...

Thanks. I know some here wish someone like me would go away. People have suggested that if I don't have an issue I shouldn't post. I post because it's important for someone new coming to this thread to see this is not a universal issue.

UGH! This is a repeat performance for you! So sorry! I get my "replacement" that I receive this afternoon..hope it is better. Just so disappointed... $$$ buys the best iPhone camera , but the whole device is useless outside on a warm day.

True—Bought a camera for pictures but will need hard-copy boarding passes, flight status, and passwords so I can use other computers for texts and mail… was in yard just now sending pics of flowers to my sis 84 degrees. Phone is overheating and dimming 😢

I have a hunch the Apple Tech at Best Buy got tired of my visits—plus she did have Apple online remotely as they ran diagnostics. The telephone support with Apple did nothing except try to adjust lighting …. Several times…

Replacement did the same thing. It is 1 hour old. I came home and took a few pictures in the backyard. Within 5 minutes, got the "Temperature - iPhone needs to cool down before you can use it" message. Also, "Flash is disabled. iPhone needs to cool down before you can use the flash". I put an oral thermometer on it, and it registered at 104+ degrees (not very technical, I know...). Additionally, the transfer from the old one to this "new" one is a fail and I lost all apps, passwords, mail accounts, favorites, patient portal, travel info, etc. I'm on my way back to the store. I already told them if it overheated again, I would trade it in for an 11. I better not have to pay for that...

No doubt it's hot here (Western Colorado) -- 100 degrees right now, .. But I was out about 5 minutes, holding the phone in my hand -- didn't lay it in the sun on the concrete or something stupid like that. Just took 5-6 pictures. As I said, Egypt will be hot. I'm dumping this phone as soon as I go back to Best Buy.

[Edited by Moderator]

I agree. People need to be able to trust their device to work also at Border Control (COVID pass, digital-only visas etc.) and the screen needs to be bright enough so that these can actually be shown!

Perhaps by starting to take those customers who are expering these problems with their devices seriously and by setting up a research team to look into these issues? There are plenty of reports of similar issues being experienced, and that should suffice as a reason for Apple to look into the matter and attempt to find a solution. Has Apple come out with any statements about this, at all? Anyone seen or heard them talk about this yet?

How did you actually get them to send you the replacement? I was promised a replacement twice by Apple Support, but then they changed their mind without any proper explanation. It would be good to knnow how they actually did agree to do that for you and go through with it. Thanks.

Every iPhone will dim screen when too hot. It’s a protective measure. My iPhone 8 did it when temps reached 95

the question is, why does the 12 do it so soon? And will the 11 be more forgiving? Helps us get to the answer please.

Sp why does the iPhone 12 Pro malfunction in a temperature range currently between 13,4 C– 24,4 C (56,6 F –75,9 F)??? That’s supposedly within the normal operating temperature range. Yet it overheats and starts playing up (#dimgate again!) when one’s doing barely nothing with it.

When communicating via speaker, have gotten repeated complaints that my voice on the other end goes in and out, or like fades softer, then louder. And I am holding the phone up to my mouth. I don’t notice any difference on my end.

Then, recorded a 45 second video and could feel the phone beating up. Could the problem be related to using the camera. Had heat/cutoff problem when doing zoom calls so I try to avoid “zooming”.

I, too, am having the overheating and the screen flickering. It’s definitely not doing right. I am using an apple transformer with a very high quality insulated lightening plug. It is not the charger, etc. It’s the phone.