iCloud storage

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Romzek2020 Author

Level 1

8 points

iCloud storage

Hi, I received an email that my payment for my iCloud storage plan did not go through. My card has not changed but I am having trouble finding what is on file for this to make sure everything is correct.

iPhone XR, iOS 14

Posted on Oct 25, 2020 6:07 AM

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Answer 1

Top-ranking reply

David McKinlay

Level 7

23,624 points

Oct 25, 2020 6:26 AM in response to Romzek2020

You will find you card details on your iPhone in Settings > your name > Payment and Shipping > Payment Methods

Tap on your card and verify or edit the details.

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Answer 2

Oct 25, 2020 6:38 AM in response to Romzek2020

Re-enter the expiry and CCV and see if that completes the transaction. Check that your billing address is correct.

You may have to contact your bank.

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Answer 3

Romzek2020 Author

Level 1

8 points

Oct 25, 2020 6:50 AM in response to David McKinlay

Thanks for your help! It wouldn’t let me edit so I put a whole new card number in and deleted the previous, will my monthly subscription for the iCloud plan automatically be taken out of that card or do I have to resubscribe?

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Answer 4

Romzek2020 Author

Level 1

8 points

Oct 25, 2020 6:34 AM in response to David McKinlay

The card number is correct is there a way for you to see what happened and why it did not go through?

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iCloud storage

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