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printer does not work

since couple of days my printer is not working properly


iMac 27″ 5K, macOS 10.15

Posted on Oct 25, 2020 7:32 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 25, 2020 7:40 AM

Do not feel alone here, there is currently a HP issue…And we are flooded with similar complaints



Update: HP Printer Software 5.1 should now be becoming available through Software Update to fix this issue.

(2220 UTC 23 October 2020)


Open >System Preferences>Software Update (Command R will reload and do a fresh check)



If you have continued issue:

ftp://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-essentials-S-5_14_8_4.pkg


download link above at the ftp address. Install that, then remove printer and reinstall.



If it is listed as AirPrint printer, delete the existing printer in

> System Preferences> Printers & Scanners, and add it again, select AirPrint.



Connect an AirPrint printer to a Wi-Fi network - Apple Support.

https://support.apple.com/en-us/HT201900


about AirPrint

https://support.apple.com/en-us/HT201311


you can also try reset print system if necessary:


If you can't print from your Mac or iOS device - Apple Support

https://support.apple.com/en-us/HT203343



If you are still at a loss: https://123.hp.com/us/en/

1 reply
Question marked as Top-ranking reply

Oct 25, 2020 7:40 AM in response to rajnair100

Do not feel alone here, there is currently a HP issue…And we are flooded with similar complaints



Update: HP Printer Software 5.1 should now be becoming available through Software Update to fix this issue.

(2220 UTC 23 October 2020)


Open >System Preferences>Software Update (Command R will reload and do a fresh check)



If you have continued issue:

ftp://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-essentials-S-5_14_8_4.pkg


download link above at the ftp address. Install that, then remove printer and reinstall.



If it is listed as AirPrint printer, delete the existing printer in

> System Preferences> Printers & Scanners, and add it again, select AirPrint.



Connect an AirPrint printer to a Wi-Fi network - Apple Support.

https://support.apple.com/en-us/HT201900


about AirPrint

https://support.apple.com/en-us/HT201311


you can also try reset print system if necessary:


If you can't print from your Mac or iOS device - Apple Support

https://support.apple.com/en-us/HT203343



If you are still at a loss: https://123.hp.com/us/en/

printer does not work

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