You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Poluea
Poluea Author
User level: Level 1
8 points

How to mark mail as NOT-junk?

I can't for the life of me figure out how to mark mail NOT-junk. I can't find/don't have the not-junk button, and read years old posts that it's disappeared since a long time ago? Not possible to right-click, either. I dunno how many times I've dragged a so called spam-mail to my inbox, thinking it might learn. But to no avail. Also, my contacts are updated.


My Mac runs on Mojave 10.14.06


Anyone? Thx a bundle!

MacBook Pro 13″, macOS 10.14

Posted on Oct 26, 2020 6:16 AM

Reply
Question marked as Top-ranking reply
User profile for user: anonyme4321
anonyme4321
User level: Level 6
17,263 points

Posted on Oct 26, 2020 6:38 AM

Eventually mail app should "understand" that this is not spam.


You can also exclude people from your contacts to ever be marked as spam:

  1. Select Mail > Preferences from the menu in Apple Mail.
  2. Select the Junk Mail tab.
  3. In the section labeled The following types of messages are exempt from junk mail filtering, place a check mark in the box in front of Sender of message is in my Contacts.
  4. Optionally, check Sender of message is in my Previous Recipients, as well.
  5. Optionally, check Message is addressed using my full name.


More help here: If junk mail filters aren’t working in Mail on Mac - Apple Support

View in context
4 replies
Question marked as Top-ranking reply
User profile for user: anonyme4321
anonyme4321
User level: Level 6
17,263 points

Oct 26, 2020 6:38 AM in response to Poluea

Eventually mail app should "understand" that this is not spam.


You can also exclude people from your contacts to ever be marked as spam:

  1. Select Mail > Preferences from the menu in Apple Mail.
  2. Select the Junk Mail tab.
  3. In the section labeled The following types of messages are exempt from junk mail filtering, place a check mark in the box in front of Sender of message is in my Contacts.
  4. Optionally, check Sender of message is in my Previous Recipients, as well.
  5. Optionally, check Message is addressed using my full name.


More help here: If junk mail filters aren’t working in Mail on Mac - Apple Support

Reply

How to mark mail as NOT-junk?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up