Skype subscription not appearing after I paid for it

I purchase a Skype subscription to call the UK from America every month. The money came out today but the phone service is no longer working. any ideas?

iPhone 11

Posted on Oct 26, 2020 10:10 AM

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Question marked as Top-ranking reply

Posted on Oct 29, 2020 5:23 PM

Hey there Andrew,


We'd like to help get your Skype subscription working right, so let's start ruling out some possible causes:


  1. You mentioned already being charged for it, but please confirm your Skype subscription is showing in your subscription list. Here's how: See or cancel your subscriptions
  2. If you still have the same issue in Skype after restarting your iPhone, please visit this link to report this to us: Report A Problem
  3. Just in case you needed to contact our billing experts, we wanted to make sure you have our main support website: Get Support


Take care!

1 reply
Question marked as Top-ranking reply

Oct 29, 2020 5:23 PM in response to AndrewRiddles

Hey there Andrew,


We'd like to help get your Skype subscription working right, so let's start ruling out some possible causes:


  1. You mentioned already being charged for it, but please confirm your Skype subscription is showing in your subscription list. Here's how: See or cancel your subscriptions
  2. If you still have the same issue in Skype after restarting your iPhone, please visit this link to report this to us: Report A Problem
  3. Just in case you needed to contact our billing experts, we wanted to make sure you have our main support website: Get Support


Take care!

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Skype subscription not appearing after I paid for it

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