Ok so don’t know password and the phone number is no longer active or in service either and need to sign out of previous owners account they don’t remember password and it won’t let me sign out of their account without password

Ok so don’t know password and the phone number is no longer active or in service either and need to sign out of previous owners account they don’t remember password and it won’t let me sign out of their account without password or active number synced to it and I need to remove their stuff so I can enter mine

iPhone 6, iOS 12

Posted on Oct 26, 2020 10:41 AM

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Question marked as Top-ranking reply

Posted on Oct 26, 2020 10:50 AM

If they are the original owner, have them contact Apple. Apple can remove the Activation Lock if provided the required paperwork. Either take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened)


Genius Bar Reservation and Apple Support Options - Apple.    


or contact Apple ID Support. 


 Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.  (Link doesn’t always load)   


Get Support      Work through the screens to get a chat option. 


Apple Support schedule phone call


https://twitter.com/AppleSupport       People have posted it may take an hour or more to get a response.



1 reply
Question marked as Top-ranking reply

Oct 26, 2020 10:50 AM in response to Gidian7605

If they are the original owner, have them contact Apple. Apple can remove the Activation Lock if provided the required paperwork. Either take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened)


Genius Bar Reservation and Apple Support Options - Apple.    


or contact Apple ID Support. 


 Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.  (Link doesn’t always load)   


Get Support      Work through the screens to get a chat option. 


Apple Support schedule phone call


https://twitter.com/AppleSupport       People have posted it may take an hour or more to get a response.



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Ok so don’t know password and the phone number is no longer active or in service either and need to sign out of previous owners account they don’t remember password and it won’t let me sign out of their account without password

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