iPhone 12 Pro Lidar measure people’s height on the measure app not working

Posted this in another discussion, but wanted to answer here too in case anyone else sees this.

I am having the same problem, but I don’t think my lidar sensor is defective, because it works using the 3D scanner app - https://apps.apple.com/us/app/3d-scanner-app/id1419913995

When I cover the lidar sensor with my finger, it stops working in that app, and when I uncover it, the lidar sensor works again. Also, in the measure app, I am getting the other features of the lidar sensor like the vertical guidelines and ruler when a get close to a measurement.

This problem seems to be only with the automatic height measuring.

I would suggest testing your lidar sensor using the 3d scanner app linked above.

The latest public BETA (iOS 14.3 BETA 3) resolves this issue. 🎉

This sucks, and how do we know the LIDAR is doing anything when it comes to photos etc. it’s suppose to help focus faster and better in dim light . Sold us on these features ; wish they would at least admit it’s an issue and exactly what stuff is affected by it and get a proper fix out to us.

I've tried and tried with my iPhone 12 pro, but with no result. In open spaces, with daylight, with and without the facemask... Not a trace of this people's height measurement.

Yea I followed your steps that worked thank you

Anyone with a solution other than to reset all settings?

using iPhone 12 pro max

online chat referred me to a phone number. I ended up submitting a bug report in the feedback portal. Looks like it’s a wait and hope scenario, don’t really want to hit erase all settings. 🥺

Yep, just tried this and it’s working now. Annoyingly had to redo all my settings e.g WiFi, allows locations, set up my online banking; but not too much hassle.

it worked for me too.

Nope, and I just spent over an hour on line chat with apple! What a waste, and in the end they said tech is aware of issue and that they will be working on a fix. Till then......

If it’s any help, just upgraded to iOS 14.3 public beta. Didn’t fix the issue. So, might be a long wait. 😭

I had the same problem but it was fixed after upgrading to iOS 14.3.

It works for me now, too. But the person must take the facemask off. Otherwise, the app doesn’t recognize him/her as a person. At least, in my case.