iOS update update requested frozen
iOS update is stuck trying to install 13.7. How do I clear it?
iPhone 11
Question marked as
User profile for user:
SnickZ.
User level:
Community Specialist
Hello kamc417,
It sounds like you're having some trouble updating your iPhone. You’re in the right place, we’d be glad to assist in seeking a solution.
If the update is stuck, you may have to restart or force restart it first: If your iPhone, iPad, or iPod touch won't turn on or is frozen
Then take a look at the steps here as they have some of the best troubleshooting steps to resolve update issues when performed from the Settings app: Get help with over-the-air iOS updates. If you're still not able to update, try again from iTunes on a computer after going through these steps: If you see an error in iTunes on your Mac or PC.
Let us know how that works out for you. Cheers!