Can’t log into xfinity connect or my account apps on iPad. Works on iPhone only with cellular setting. These apps go thru safari instead of my preferred chrome. Says safari server not responding (thru WiFi). Safari otherwise works. Cleared safari cache.
iPad Pro, iPadOS 14
Hi Dreamingonmycloud,
Thanks for coming to Apple Support Communities for help today with Xfinity on your iPad. It sounds like you can't connect to the site through Safari on Wi-Fi.
Are you able to isolate this a little further by testing on another Wi-Fi network?
Does Safari work for other sites with your Wi-Fi?
Let us know further details.
Have a fantastic day!
first my xfinity apps were not working. ALL OTHER APPS WORKED. SAFARI WORKED FOR EVERYTHING AS WELL. phonecall w Comcast for 3 hours! Three agents! First insisted I reboot modem/router (my own, only two months old). Did it twice. Nothing. It caused my landline to go out. Last agent said to change modem router password. I did. Phone came back in? xfinity apps starting working, BUT SECURITY CAMERA APPS STOPPED WORKING ! Now what? Why should changing the modem password effect my apps?
Dreamingonmycloud,
Thanks for getting back to us. We wouldn't know why changing the password of your modem resolved the issue here. You'd need to ask Comcast about that.
As far as your security camera apps, we can offer: If an app unexpectedly quits, stops responding, or won’t open. You may eventually need to contact their support as discussed in Step 5.
Cheers,
Can’t log into xfinity connect or my account apps on iPad.
