iPad losing gps

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iPad losing gps

I replaced an old iPad Air 2 (cellular) with a new iPad Air 3 (cellular) in June 2020, only to find the new iPad losing gps speed and heading frequently, reading zero knots and no heading on the Navionics boating app and the Garmin Pilot app. Restarts, Restores, reinstalling iOS and apps all failed to improve the performance. iPhone 7 running same apps in same locations never failed, always showing heading and speed. I understand that iPad Pro models are having same problems. I am awaiting a new replacement iPad Air 3 to see if that will perform correctly. This seems to be a hardware gps problem. Any other suggestions?

iPad Air, iPadOS 14

Posted on Oct 27, 2020 4:56 PM

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Answer 1

SnickZ.

Community Specialist

Oct 31, 2020 1:24 PM in response to Jpd211

Hello Jpd211,

We understand that you're having some issues with GPS on your new iPad Air.

We suggest making sure that your new iPad is updated to iPadOS 14.1.

Also make sure that the Navionics and Garmin Pilot app are fully updated.

Update apps or use automatic downloads

If the issue continues, try out the steps in these guides to make sure everything is configured correctly.

If the issue continues, contact support for more help: Get Support

Have a good rest of your weekend.

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Answer 2

Jpd211 Author

Level 1

7 points

Oct 31, 2020 5:26 PM in response to SnickZ.

Unfortunately I have tried all of those things and the issue persists. The speed and heading suddenly stop. It occurs in at least three apps, Navionics Boat US, Garmin Pilot, and Commander Compass. If I physically shake the iPad, sometimes the speed and heading return, but not always. Others have reported the same problem in 2019 with their iPads. Is apple working on this?

Thanks

John

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Answer 3

Oct 31, 2020 6:03 PM in response to Jpd211

iPad Air 3 also having this issue.

Also got an actual GPS system generated error message.

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Answer 4

Jpd211 Author

Level 1

7 points

Oct 31, 2020 7:07 PM in response to Australopithecus

Right! I’ve seen that message too. Very frustrating, especially because the previous iPad Air 2 never behaved this way, and iPhone 7 runs fine in same location.

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Answer 5

Jpd211 Author

Level 1

7 points

Nov 4, 2020 11:47 AM in response to Jpd211

Hello?

Anybody working on this problem?

I have been unable to use my iPad for 6 months since new.

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iPad losing gps

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