Wireless Carplay issues once moving to IOS 14, 14.0.1 and then 14.1 (No issue when I had IOS 13.7)

I have spoke to Kia about it multiple times and constantly hear that it has nothing to do with them and to wait on Apple to send out an update. I can only complain so much with no resolution. I will see what they do

This is what we call pass the buck. The issue is between both Apple and Kia, but Apple can't adjust a Kia system. Only Kia can. I'm quite sure Kia and Apple are working together, but ultimately, you bought a Kia car and Kia has the responsibility to ensure the software in their cars work with the Apple systems.

Fredoc, it’s very possible that a change in iOS scheduling exposed a flaw in the Kia implementation. This happens all the time in the software industry. I’ve seen it happen when a vendor cuts corners because they “discover” a hack that lets them get to market faster. Later someone who is following the API spec makes a legitimate change (for instance in how tasks are scheduled) and the race condition outcome that the hack was exploiting and relying on isn’t there anymore and now the hack fails. I trust Apple engineers that developed ACP and its protocols a heck of a lot more than the low bidder crew Kia probably farmed out the ACP implementation to.

Thanks. Guessing this is the case. When I first mentioned it to Kia I got “Never heard of this” responses. Once I showed them this thread I got “We have several customers complaining about this but it is Apples problem.” Told them since they sold me car and collected for CarPlay feature, then it is a Kia problem and they better resolve with Apple.

The most logical answer is it's a Kia issue, which needs to resolved between Kia and Apple. Apple gives the API for CarPlay to Kia. It's up to Kia to implement the software properly in their cars. Apple has no control over the software in any car manufacturers system. None.

IronmanCamper wrote:

I have been working on this since I initially put up this post, and obviously getting more frustrated by the day. Here is the latest, I called Kia support to get an update on my case and what he told me is the issue they identified was that Apple made a change to CarPlay in iOS 14 and didn’t make KIA aware of it and this caused the problem.

That's hilarious.

Any "changes Apple made in CarPlay" were present in the pre-release developer seeds, which Apple made available over two months before they released iOS 14 to the public.

Further, Apple doesn't make changes that arbitrarily break backwards compatibility (so if Kia's software worked with iOS 13, if they properly implemented the protocols it should work with iOS 14.)

Regardless, it is good that they identified a fix and will be releasing it soon.

This is amusing! My iPhone7 running IOS 14.3 loses screen connection every couple minutes on my Kia K5 (only connects wirelessly) but works just fine on wife’s Kia Niro (connected through cable). My wife has not updated her iPhone 7 to IOS14 (running 13.7) and it works better in my K5 but will eventually lose connection. This tells me problem existed prior to IOS14 and was amplified with update. Kia definitely passing the buck but will somehow “save the day” with their eventual update!

IronmanCamper wrote:

They told me they (Kia) will be coming out with an update the the infotainment software.

Which is the ONLY way this can be resolved. The calls for Apple to do something are amusing. Apple released the new update to Kia long before iOS 14 was released. It was up to Kia to ensure the software worked with their cars. Kia didn't. Kia has to fix it. Apple cannot roll out an update just for Kia owners, because Apple has not control over the infotainment software in Kia cars.

That said, it would stand to reason Kia and Apple engineers are working together to resolve this. It will just have to rolled out via software updates from Kia to Kia cars.

I am also having this problem. I purchased 3 KIA's since March. 2020 Kia Forte, 2021 Kia Forte and & 3 weeks ago, a 2021 Kia Sorento Hybrid. The 2 Kia Forte's do not have this problem using Apple Carplay. Only the Sorento has the problem. But it is exactly the same problem that IronManCamper has. I took it to Kia today and the dealer called the Kia Corporate Tech center. They also blamed it on Apple. FYI, I tried 3 Iphone XR's and also purchased a genuine Apple cord for the cars USB connection. It is in fact a safety issue for obvious reasons. Something has to be done before somebody get hurt because of it.

pasquale183 wrote:

Something has to be done before somebody get hurt because of it.

If "someone gets hurt" because of their inability to use CarPlay, it's because they have made the unwise decision to operate their cell phone in the car.

There is no need to use CarPlay while driving, only a desire.

Ever heard of the Blame Game? You have now. This is most oft response when a manufacturer drops the ball. I'm quite Apple and Kia are working together to fix this, but Apple provided Kia the API's for every iOS version well in advance of any public release. It's up to the manufacturers to implement the appropriate changes. I've said this before and I'll say it again, Apple doesn't own the code to Kia systems. Kia needs to work with Apple to get this right for all of you effected.

I've never once had a CarPlay integration issue with Mercedes. Very few manufacturers have issues. But if they do, the manufacturers have to work with Apple to fix it for their customers. Not the other way around.

Well said. I couldn't agree more. If this caught Kia off guard **AFTER** iOS 14 went public, then in my opinion, it's prima facia evidence that Kia wasn't as active as they should have been in Apple's developer programs and didn't thoroughly test with the pre-release iOS seeds. Whether that's a result of understaffing, COVID, negligence, incompetence or some other cause, they apparently missed the opportunity for this to be caught and fixed before the public release of iOS 14.x.

Definitely; the two have completely different head ends with different display sizes, and from what I have been able to find the Sorento's is "new for 2021," and their software platform will change to NVIDIA's as of 2022:

https://www.globenewswire.com/news-release/2020/11/09/2123257/0/en/Hyundai-Motor-Group-Selects-NVIDIA-DRIVE-Infotainment-and-AI-Platform-for-All-Future-Hyundai-Kia-and-Genesis-Models.html

William,

Any idea how we will get the upgraded software fix if/when KIA fixes it? Will it be some type of over air auto upgrade or will we all have to take it back to a dealer and fight for them to give us an upgrade?