6 Replies Latest reply: Aug 9, 2010 6:18 AM by Lori A
hoosierchef Level 1 (0 points)
I am relatively new to macs as I was a long time pc user
But just recently safari has started acting weird. YouTube videos
Will not work, web pages will not load and even in the middle of
Loading the stop (x) button in the task bar will not work. Google will
Not work, I can type in www.google.com and it will load but when I try to
Search it will not work. No pictures will load on web pages that will load.
I have tried running all of the proper troubleshooting but everything is right so my question is does this sound like an ISP problem or safari problem? My Internet on my iPhone is working fine. And another thing is even on the apple website in the top right corner in the search box when I type forum nothing comes up and when I click support it will not load. Please help any help would be greatly appreciated. Thanks!

imac 20in, Other OS
  • schinia Level 1 (5 points)
    a few weeks ago, i learned safari had an update from a 4.0 version to the 5.0 version. thats when the *#%& hit the fan. after talking to tech manager. they were looking into it. he implied that it would be fixed when the new update came out. whenever that is. don't they test these updates before they put them out? among other things , aol photo gallery, games on Facebook, news videos don't work. i think next time i wont install new updates until they prove to me they work.
  • Carolyn Samit Level 10 (103,365 points)

    YouTube videos Wwill not work

    You need to uninstall your current copy of the Flash Player plugin then reinstall new, then repair disk permissions.

    Uninstall Flash

    Install the most recent version of Flash here.

    Now repair permissions.

    Launch Disk Utility. (Applications/Utilities) Select MacintoshHD in the panel on the left, select the FirstAid tab. Click: Repair Disk Permissions. When it's finished from the Menu Bar, Quit Disk Utility and restart your Mac. If you see a long list of "messages" in the permissions window, it's ok. That can be ignored. As long as you see, "Permissions Repair Complete" when it's finished... you're done. Quit Disk Utility and restart your Mac.

    does this sound like an ISP problem or safari problem?


    As for Google. From the Safari Menu Bar click Safari/Preferences then select the Security tab. Click: Show Cookies Delete all Google related cookies.

    Relaunch Safari and try searching Google. If it's still a problem, from the Safari Menu Bar click Safari/Reset Safari. Select the top 5 buttons, click Reset.

    Go here for trouble shooting 3rd party plugins or input managers which might be causing the problem. Safari: Add-ons may cause Safari to unexpectedly quit or have performance issues

    If that didn't help, troubleshoot the Safari .plist file. Go to the Safari Menu Bar, click Safari/Preferences. Make note of all the preferences under each tab. Quit Safari. Now go to ~/Library/Preferences and move this file com.apple.safari.plist to the Desktop.

    Relaunch Safari and see if that makes a difference. If not, move the .plist file back to the Preferences folder. If Safari functions as it should, move that .plist file to the Trash.

    Duplicate or corrupted fonts can cause performance issues in Safari. Go here for help with that.

    If Safari still gives you problems, login to another user account and try Safari there. If it functions ok there, then problem is just in your user account, not system wide.

  • hoosierchef Level 1 (0 points)
    Thank you Carolyn
  • Carolyn Samit Level 10 (103,365 points)
    You're welcome.
  • YKK Level 1 (0 points)
    I got the same problem after updating the new version.
    Anyway, I shifted to Firefox at this moment and hope Safari can fix their problem in short.
  • Lori A Level 1 (0 points)
    How can I update to Mac OS 10.6.4 without updating to Safari 5.0?

    When I update to 10.6.4 and 5.0 Safari runs very slow and fails to load some pages properly. When I go back to 4.03 for Safari works fine.