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User profile for user: Tommaso808
Tommaso808 Author
User level: Level 1
5 points

iTunes for Windows 12.10.10.2 crashes after launch

I've been running iTunes on a Windows server for years. After installing the latest update, 12.10.10.2, it crashes within a few seconds of starting the app. I've reinstalled it a few times with no change in behavior. Way older versions work but I don't want to try and rebuild my library. I can't find a copy of a slightly older version 12.10.x anywhere.


The error message indicates a problem with the objc.dll in the iTunes directory. Anyone else have this issue and resolve it. Or does anyone know where I can select and download specific (more recent) versions of iTunes for Windows? The Apple site only offers 12.4.

Posted on Oct 28, 2020 9:10 AM

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User profile for user: turingtest2
turingtest2
User level: Level 10
274,970 points

Posted on Oct 30, 2020 3:02 AM

For general advice see Troubleshooting issues with iTunes for Windows updates.



The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. When reinstalling right click on the downloaded setup file and use run as administrator. It may also help to temporarily disable any non-Microsoft anti-virus.


Review the other boxes and the list of support documents further down the page in case one of them applies.


The further information area has direct links to the current and recent builds in case you have problems downloading, or want to revert to an older version if the current one won't work properly for you at the moment. Links to the most recent builds are now at the bottom of the page.



Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.



tt2

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User profile for user: turingtest2
turingtest2
User level: Level 10
274,970 points

Oct 30, 2020 3:02 AM in response to Tommaso808

For general advice see Troubleshooting issues with iTunes for Windows updates.



The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. When reinstalling right click on the downloaded setup file and use run as administrator. It may also help to temporarily disable any non-Microsoft anti-virus.


Review the other boxes and the list of support documents further down the page in case one of them applies.


The further information area has direct links to the current and recent builds in case you have problems downloading, or want to revert to an older version if the current one won't work properly for you at the moment. Links to the most recent builds are now at the bottom of the page.



Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.



tt2

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User profile for user: Tommaso808
Tommaso808 Author
User level: Level 1
5 points

Oct 30, 2020 4:31 PM in response to turingtest2

I had tried removing everything and reinstalling 12.10.10.2, but even with the default library it would crash a few seconds after launching. The error message is shown below. I reverted back to version 12.10.9.3 and it works again. Thank you for the links to the previous versions. Strangely it uses the same version of the objc.dll in both versions of iTunes. I'm running it on Windows 2008 Server.


Thanks again.



Log Name: Application

Source: Application Error

Date: 10/29/2020 11:10:31 AM

Event ID: 1000

Task Category: (100)

Level: Error

Keywords: Classic

User: N/A

Computer: Apollo

Description:

Faulting application name: iTunes.exe, version: 12.10.10.2, time stamp: 0x5f89b3f7

Faulting module name: objc.dll, version: 1.528.1.155, time stamp: 0x5f498021

Exception code: 0xc0000005

Fault offset: 0x0000000000025292

Faulting process id: 0x10a4

Faulting application start time: 0x01d6ae0dfe72c2b0

Faulting application path: C:\Program Files\iTunes\iTunes.exe

Faulting module path: C:\Program Files\iTunes\objc.dll

Report Id: 440dd210-1a01-11eb-907e-00260802aa40

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Application Error" />

<EventID Qualifiers="0">1000</EventID>

<Level>2</Level>

<Task>100</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2020-10-29T16:10:31.000000000Z" />

<EventRecordID>29576</EventRecordID>

<Channel>Application</Channel>

<Computer>Apollo</Computer>

<Security />

</System>

<EventData>

<Data>iTunes.exe</Data>

<Data>12.10.10.2</Data>

<Data>5f89b3f7</Data>

<Data>objc.dll</Data>

<Data>1.528.1.155</Data>

<Data>5f498021</Data>

<Data>c0000005</Data>

<Data>0000000000025292</Data>

<Data>10a4</Data>

<Data>01d6ae0dfe72c2b0</Data>

<Data>C:\Program Files\iTunes\iTunes.exe</Data>

<Data>C:\Program Files\iTunes\objc.dll</Data>

<Data>440dd210-1a01-11eb-907e-00260802aa40</Data>

</EventData>

</Event>

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iTunes for Windows 12.10.10.2 crashes after launch

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