Question marked as Top-ranking reply User profile for user: Urquhart1244 Urquhart1244 Community+ 2024 User level: Level 10 142,860 points Oct 28, 2020 5:01 PM in response to Ask-a-question Verify that you and your Apple ID account (billing address) are in a country where Apple TV media services are available. Availability of Apple Media Services - Apple SupportVerify that your device is online (cellular or Wi-Fi).For cellular, verify that the Apple TV app is allowed to use cellular data.For Wi-Fi, try on a different network as well.If none of these apply, then sign out of your account, then sign back in. Show more Less Reply Link