Poor Phone Reception on Iphone 12 Pro

I have had issues with my iPhone 12 Pro Max from day one and blamed the call dropouts on the 3 Network i was on. They sent me a new sim card which made no difference. I could be speaking to someone and be stationary say at my desk and for no reason the other person cannot hear me but i can hear every word they say crisp as anything. I move into another room and sometimes that helps although the call is on wifi so should of helped anyway. Sometimes calls received go straight to voicemail so i miss them totally as the phone doesn't even ring. The callers are not blocked. I changed to EE and experienced exactly the same issues from inserting a brand new sim so i know its the phone and not the network provider. We have 2 iPhone X in our family as well and they experience no issues what so ever. Spoke with Apple today and they agreed to send me a replacement phone but i had to lay out £1199 before they would post it out. Yes i know they charge this as a guarantee to get the phone back but having applecare plus as well you would think they would send another one out next day courier and collect the defective one at the same time but no. What really annoys me is that we are the guinea pigs for these big companies who cant get their products right before selling them to us.

Reply Helpful Post actions

1. Page 1 of 1

User profile for user: LEH53

Question:

Q: iPhone 12 max pro. Issues

Reply

I have had issues with my iPhone 12 Pro Max from day one and blamed the call dropouts on the 3 Network i was on. They sent me a new sim card which made no difference. I could be speaking to someone and be stationary say at my desk and for no reason the other person cannot hear me but i can hear every word they say crisp as anything. I move into another room and sometimes that helps although the call is on wifi so should of helped anyway. Sometimes calls received go straight to voicemail so i miss them totally as the phone doesn't even ring. The callers are not blocked. I changed to EE and experienced exactly the same issues from inserting a brand new sim so i know its the phone and not the network provider. We have 2 iPhone X in our family as well and they experience no issues what so ever. Spoke with Apple today and they agreed to send me a replacement phone but i had to lay out £1199 before they would post it out. Yes i know they charge this as a guarantee to get the phone back but having applecare plus as well you would think they would send another one out next day courier and collect the defective one at the same time but no. What really annoys me is that we are the guinea pigs for these big companies who cant get their products right before selling them to us. Come on Apple we are paying good hard earned money for crap products!!!

So what is the fix and is it just on the 1st batch of phones released or does it apply to all iPhone 12 models with 5G?

Too many others are experiencing issues so be honest ....... (as if)

Reply Helpful Post actions

1. Page 1 of 1

User profile for user: LEH53

Question:

Q: iPhone 12 max pro. Issues

Reply

I posted on this back in November, the 12 Plus is garbage and apple has yet to update us with a fix. I ended up shutting off the 5G and I’m just using 4G with LTE on Verizon network. The phone got better, can actually take and receive calls now, but the quality isn’t that great. Wish I kept my 8-Plus, best phone I’ve ever owned.

I remove vpn and set up manal only 4g an still much better mybe problem what my location dont have 5g

Apple doesn't send the signal. Ask your carrier for help.

I have been dealing with Sprint/Tmobiles support on this since day 1. NOTHING works. I have owned an iPhone since the 3G. I am about to throw this in the garbage and get a Droid I guess. I work from home, I NEED my phone to work, but this 12 Pro Max is great at everything.. but being a freaking phone! I miss calls, I get voicemails hours after they were left, When I DO get a call, it cuts out constantly. I am over this. This phone is hot garbage.

Apple used to be a company that I praised for their customer support, but they refuse to admit this is an issue. They keep saying it is a provider issue... If we are experiencing these issues across ALL the providers.. then it is not a provider issue. I now have two useless 12 pro max's on my plan and all I want is a phone that I can use AS A PHONE!!

If you are still in your 2 weeks, return it!!! I wish I could. Apple has been no help, and Verizon has no updates on the horizon.

I keep asking for a refund, or the iPhone 11 and bill credit. So far nothing.

Same problem. New iPhone 12 Pro Max has no service. My iPad & iPhone X sitting side by side all show 3 bars of either 4g or LTE.. Makes new iPhone unusable & will need to return. Unbelievable that the new iPhone has such poor reception in non 5G area. Same problem with sons phone.

I would strongly urge everyone experiencing issues to do the inconvenient thing and reach out to Apple support. This needs to be a well-coordinated team effort, if we are to get a resolution in a timely manner... We can't allow this to be perceived as a few isolated cases from Apple's perspective... It seems rather widespread. However, I'm not convinced we have enough vocal folks demanding a timely resolution.

I have same problem ... never had on iphone 11 pro max.... My provider EE

no inside a big tesco I dont have nerwork...

where I working -1 Basmant dont have a network all day.....

before when I use iphone 11 promax I have 2bars......

its total ****!

if no fix this problem

thinking to move samsung...

Well Apple are sending me a replacement phone so although they say it will be new i am thinking it will be a refurbished unit.

I will update you on that one as i can tell by the codes in "model number" when you go into settings - about as it should start with a letter M if its new from Apple, See the codes below if you aren't familiar with them.

The first letter of the model will tell you if the iPhone is new, a replacement,

refurbished, or personalized

M – it means your iPhone is a new device, which

was purchased from Apple Store Online or

Apple Retail Store.

F – it means your iPhone is a refurbished

device.

N – it means your iPhone is a

replacement device, which means that it was replaced by Apple or Apple

Authorized Service Center due to a problem. Replacement iPhones are usually

refurbished

P – it means your iPhone is a personalized

device, which means that the device has a personalized engraving.

Whether or not the replacement phone will cure my issues with calls remains to be seen so will update this next week once received

Personally i believe the iPhone 12 models have issues with the aerial antennas as thats the only thing that gives you signal and calls although Apple deny any issues

I wish I had read this thread prior to upgrading to an iPhone 12 Pro. Compared to my 7 this phone is terrible. Battery drains quickly and signal is frequently lost in places where my previous handset still connected. Used my previous phone to track footpaths on long walks whilst listening to music. Due to the pathetic signal I now can’t do either. I am with the same network so it is definitely the 12 pro at fault. I want my money back!

My reception is absolute garbage with the 12 Pro Max compared to my galaxy s12.

Same carrier - Verizon

It’s the worst inside my house - multiple dropped calls whether I’m FaceTime audio or cell signal. Wi-fi calling is **** too.

This phone is the worst “upgrade” ever...if I didn’t need FaceTime to talk to my daughter, I’d throw this POS out the window on the freeway.

if the problem was the carrier people wouldn’t be saying (like me) no issues prior to upgrading to a 12!

Same problem here.

iPhone 12 Pro Max bought as a gift for my birthday, it drops out during calls (as in the call still connected, yet the person you’re speaking with drops out for 10-20 seconds) and I am unable to get service greater than 3g.

I have called Apple Support and also had the phone tested at a Genius Bar appointment, I was told it could be my service provider. Since, I met with service provider, 5g is active on my account, they also replaced the SIM to be completely sure and they have no issues on their end.

I am currently Hot Spotting from my daughters phone (she has my previous iPhone 11 Pro Max) and I have no signal issues whatsoever. Internet, socials, email etc work perfectly.

APPLE, please fix this immediately and admit the issue. The Apple stores must be inundated with Genius Bar appointments about this.

On a side note, I also asked for a screen performance test to be done and it reported no issues. However, continually, if I need to close a window via tapping on the top left corner of the screen, it is unresponsive. Often requiring me to force close the App or window I am using.

See photo of me currently Hot Spotting to use my phone.