Poor Phone Reception on Iphone 12 Pro

If you are still in your 2 weeks, return it!!! I wish I could. Apple has been no help, and Verizon has no updates on the horizon.

I keep asking for a refund, or the iPhone 11 and bill credit. So far nothing.

Same problem. New iPhone 12 Pro Max has no service. My iPad & iPhone X sitting side by side all show 3 bars of either 4g or LTE.. Makes new iPhone unusable & will need to return. Unbelievable that the new iPhone has such poor reception in non 5G area. Same problem with sons phone.

I would strongly urge everyone experiencing issues to do the inconvenient thing and reach out to Apple support. This needs to be a well-coordinated team effort, if we are to get a resolution in a timely manner... We can't allow this to be perceived as a few isolated cases from Apple's perspective... It seems rather widespread. However, I'm not convinced we have enough vocal folks demanding a timely resolution.

I have same problem ... never had on iphone 11 pro max.... My provider EE

no inside a big tesco I dont have nerwork...

where I working -1 Basmant dont have a network all day.....

before when I use iphone 11 promax I have 2bars......

its total ****!

if no fix this problem

thinking to move samsung...

Well Apple are sending me a replacement phone so although they say it will be new i am thinking it will be a refurbished unit.

I will update you on that one as i can tell by the codes in "model number" when you go into settings - about as it should start with a letter M if its new from Apple, See the codes below if you aren't familiar with them.

The first letter of the model will tell you if the iPhone is new, a replacement,

refurbished, or personalized

M – it means your iPhone is a new device, which

was purchased from Apple Store Online or

Apple Retail Store.

F – it means your iPhone is a refurbished

device.

N – it means your iPhone is a

replacement device, which means that it was replaced by Apple or Apple

Authorized Service Center due to a problem. Replacement iPhones are usually

refurbished

P – it means your iPhone is a personalized

device, which means that the device has a personalized engraving.

Whether or not the replacement phone will cure my issues with calls remains to be seen so will update this next week once received

Personally i believe the iPhone 12 models have issues with the aerial antennas as thats the only thing that gives you signal and calls although Apple deny any issues

I wish I had read this thread prior to upgrading to an iPhone 12 Pro. Compared to my 7 this phone is terrible. Battery drains quickly and signal is frequently lost in places where my previous handset still connected. Used my previous phone to track footpaths on long walks whilst listening to music. Due to the pathetic signal I now can’t do either. I am with the same network so it is definitely the 12 pro at fault. I want my money back!

My reception is absolute garbage with the 12 Pro Max compared to my galaxy s12.

Same carrier - Verizon

It’s the worst inside my house - multiple dropped calls whether I’m FaceTime audio or cell signal. Wi-fi calling is **** too.

This phone is the worst “upgrade” ever...if I didn’t need FaceTime to talk to my daughter, I’d throw this POS out the window on the freeway.

if the problem was the carrier people wouldn’t be saying (like me) no issues prior to upgrading to a 12!

From experience I’ve found the normal iPhones have better signal reception than the pro models yet the phones are practically identical apart from the camera setup AND the steel edge! My thinking is the steel edge prevents some signal getting to the antennas whereas with the aluminium sides the signal passes through......obviously this is my opinion and I don’t actually know it just seems from trying a few pro models and keep sending the back to having an iPhone 11 (current phone) the normal iPhone has no signal problems which is a shame as I really want that iPhone 12 Pro Max due the amazing screen size but I don’t want to have to go through the rigmarole of sending units back again due to naff signal, shame they don’t do a 12 Max non pro version with a 6.7” screen and the aluminium band as I’d of bought that in a heartbeat

I feel for you I really do, I had 3 iPhone 11 Pro Max phones and returned them all I then had I Huawei P30 Pro for a few months but really missed IPhone so I decided to try the non Pro 11 and the signal was fine and not far off as good as the Huawei which is how I came to the assumption maybe the steel band blocked some signal whereas aluminium doesn’t block, I’d def recommend the non Pro 11 but have no confidence in the pro models unless someone actually shows me their handset on the same

network as me and actually have a decent signal

I am having the same problem, and Verizon will not approve a network extender.

The thing that is weird, is that when there is no weather, just sun. I am ok. Once the wind blows, the signal goes out.

I bet to save power they are trying to power down the transmitter receiver and can't compensate for the weather moving in fast .

I am experiencing the same thing on my iPhone 12 Mini in Hong Kong. The same sim card gets 4 bars in my Samsung Android phone, but on the iPhone, it starts out at 4 and gradually loses bars until it is 1-2 bars. However if I enable and disable Airplane mode / restart the phone / remove and reinsert the sim I get four bars, and then it gradually decreases to 1-2. Yesterday while outside it completely lost reception. Is anybody also experiencing this on the iPhone 12 Mini or non-pro version?

I hope it's just a software issue and Apple is able to put out a patched iOS asap!

I am having the same issue with weak signal strength. Does anyone know if this is a hardware related problem or just a software issue? If it's hardware I need to return it asap before the 30 days are in.

Same problem here.

iPhone 12 Pro Max bought as a gift for my birthday, it drops out during calls (as in the call still connected, yet the person you’re speaking with drops out for 10-20 seconds) and I am unable to get service greater than 3g.

I have called Apple Support and also had the phone tested at a Genius Bar appointment, I was told it could be my service provider. Since, I met with service provider, 5g is active on my account, they also replaced the SIM to be completely sure and they have no issues on their end.

I am currently Hot Spotting from my daughters phone (she has my previous iPhone 11 Pro Max) and I have no signal issues whatsoever. Internet, socials, email etc work perfectly.

APPLE, please fix this immediately and admit the issue. The Apple stores must be inundated with Genius Bar appointments about this.

On a side note, I also asked for a screen performance test to be done and it reported no issues. However, continually, if I need to close a window via tapping on the top left corner of the screen, it is unresponsive. Often requiring me to force close the App or window I am using.

See photo of me currently Hot Spotting to use my phone.