iPhone 12 pro scratched screen

Same issue here with a 12 mini. 3 deep scratches in less than 3 months being more careful than usual as it's a new phone. Last phone was a 7 plus, and many other iPhones before that....never had this issue.

I am stunned that you would compare using a phone without a screen protector to not using sunscreen! What's wrong with you people? Skin cancer is now comparable to a scratch on your phone?

And yes, Apple do push extras (like car companies) when you buy from them but typically they push for their own benefit, not the benefits of others (screen protector suppliers); they push Apple Care Protection Plans and they pushed it hard when I bought my two iPhone 12 Pros.

salfromparramatta wrote:

I am stunned that you would compare using a phone without a screen protector to not using sunscreen! What's wrong with you people? Skin cancer is now comparable to a scratch on your phone?

You made that assertion.

If you are only outside in sunlight for ten minutes at most every day, most doctors would say you don't need sunscreen at all.

And yes, Apple do push extras (like car companies) when you buy from them but typically they push for their own benefit, not the benefits of others (screen protector suppliers); they push Apple Care Protection Plans and they pushed it hard when I bought my two iPhone 12 Pros.

They don't push it, they just warn what the costs will be if you don't get it.

It's still your choice.

I’m in agreement with you. My scratch also came from nowhere and this bothered me. The negative responses come from others who seem to disbelieve that we take care of our phones, not from the people who are dissatisfied with the screens durability.

I suggested at the Apple Store that they offer the option of choosing a scratch-proof screen or a shatterproof screen.

I would go for the scratch-proof screen.

Perhaps install of a scratch proof screen could be specified as a customization to an order, like choice of memory, or engraving.

This is all a load of bull. I don’t want a shatter proof screen. I want scratch proof.

now I will have to buy and install screen protectors by the dozens so I can replace them when they show signs of wear.

all this would not be necessary if the glass on my iceRink 11 was the same as on my iPhone 6 Plus on which I never once has a protector in 6 years and not a single scratch not even the slightest.

Apple offers high end products. Tell me in 1998 that Instead of paying 150 for a phone I’d be paying 1500 and I’d tell you you were out of your mind.

if they can produce different colours they can sure as heck produce different types of glass to suit your preference. If you want shatter proof, great. I and many others here want scratchproof instead, like we used to have.

shaynefromwentzvile wrote:

Tempered glass just doesn't protect the screen. It's a hoax.

That's not true; it's actually basic physics.

By shattering the tempered glass actually absorbs some of the kinetic energy that otherwise would be transmitted to the phone display.

This is one reason why modern race cars break into pieces rather than stay together; the destruction helps mitigate the kinetic energy of the crash before reaching the driver.

buzzgary wrote:

I and many others here want scratchproof instead, like we used to have.

This is straight up impossible and bull. There is not one solid material in the world that you can't scratch. Did you know that the hardest mineral in the world, diamonds, can scratch itself?

I did tell apple. I did have sand in my pockets occasionally. I go to the beach often. And still no scratches in 6 years. How do you explain that.

And of course Apple staff can and do monitor threads like this. They are people too.

Because that was you.

As a veteran of these boards I can tell you we used to see multiple posts per week about replacing shattered screens.

With the iPhone 11 and 12 it’s dropped to near zero.

If you want to believe Apple reads these boards for feedback, feel free to live in fantasy; those of us who have been here for over a decade know Apple employees, have talked to them in depth and know that they do not.

It is trolling. We don’t care about the shatter issue. We care about the scratch issue. Apple reads these forums they say so themselves. I also know you and William think you are getting Apple brownie points and I see you both are at levels 7 and 10. You troll around denying people’s valid concerns. Apple - please note you are encouraging and rewarding trolls and it’s wearing away at my NPS score because it’s so aggravating that the issue isn’t acknowledged by these trolls.

Thank you Apple, tho, for acknowledging the issue and replacing my iceRink 11 screen free. I am taking care of it without a case or protector and so far so good after a week. Perhaps the replacement screen is better and less prone to scratches. Or perhaps I’m being more mindful. But, Apple- please stop encouraging people to patrol the message boards and denying the valid concerns of posters. It’s very disconcerting.

Trolls/apologists/points-gainers like William and lobster ghost: please leave this thread. Your comments are not constructive or helpful and if anything are insulting. I’m a grown man. And if I want a scratch-resistant screen that I used to have until 2021 when I bought my first iceRinkPhone I deserve to complain and to be heard without denial that I have a valid issue. So please go away and let those with legitimate complaints just be heard and offer constructive advice to one another.

No one, including me is trying to stop you from venting. Though I will tell you venting/ranting is a violation of the terms of use we all agreed to when we joined the forum.

At the end of the day however, what does your vent get you? Hint: Nothing

Even if, in reality Apple never sees these, at least a potential buyer searching for iPhone 12 reviews will be warned. To buy or not to buy, to buy with NEEDED protection, or buy something else? Can we both agree that this is very possible and serves a purpose in that regard?

We have become the warning which Apple themselves neglected to do.

my iPhone 12 Pro screen scratched as well. Totally unacceptable - especially considering all of their sales puffery about the super strong ceramic glass. Get your act together apple! Steve Jobs would be spinning in his urn ⚱️

Yes, happened to me too. Bought it 2 weeks ago and took great care of it and I found 2 scratches on the front screen....don't know from where these came.!! I had iphones before and never had this problem. Really disappointed.