iMessage sign in issue. MacBook Pro OS 10.15.7

Question

iMessage sign in issue. MacBook Pro OS 10.15.7

My mother-in-law has a Macbook Pro and is running OS 10.15.7 A week ago she was unable to send any messages through iMessage. I went over and logged her out of iMessage (found out she wasn't logged in) tried to log her back in and kept getting an activation error. So I signed her out of iCloud and restarted the laptop. Upon restart I signed her back into iCloud with no problem. Then went to iMessage, still no luck I got an activation error. I then attempted to sign into iMessage using my Apple ID and had no problem.

What else should I be looking at? Any ideas why she can't sign into iMessage. She also has a wifi only iPad that iMessage is working fine on.

Thanks for any help

MacBook Pro

Posted on Oct 30, 2020 5:59 PM

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Answer 1

Eric Root

Level 10

685,221 points

Oct 30, 2020 6:12 PM in response to Community User

See if anything here helps.

Messages – Can’t log in.

Messages – Can’t log in 2.

Messages - If you can‘t sign in to your iMessage account or FaceTime on your Mac.

You may need to contact Apple ID Support. Some people's accounts have been blocked when using a computer. There is a contact link.

Apple ID - Official Apple Support.

Contact Apple for help with Apple ID account security - Apple Support. (The link doesn’t always load)

Get Support Work through the screens to get a chat option.

Apple Support schedule phone call

https://twitter.com/AppleSupport

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Answer 2

Eric Root

Level 10

685,221 points

Oct 31, 2020 6:43 AM in response to Community User

You are welcome.

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Answer 3

Oct 31, 2020 6:31 AM in response to Eric Root

Eric,

Thanks for the reply after over an hour on the phone with Appleid support, I mentioned the blocking issue. Lo and behold there was a block on the account. 5 minutes later we were up and running! My mother-in-law thanks you! Now I wonder how the heck a 72 year old woman gets a block put on her AppleID, too many cat videos I guess! Thanks again!

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Answer 4

Oct 30, 2020 6:05 PM in response to Community User

I should ad the same error comes up if I try to use my MacBook to sign her into iMessage.. This is so Frustrating!

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iMessage sign in issue. MacBook Pro OS 10.15.7

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