No Service Issue

My iPhone 7 had a “no service” issue recently and after researching, found out that it is a failure on the main logic board. After contacting Apple, it was requested for me to send in the device for repair. I received an email today stating that the device couldn’t be repaired due to liquid damage. I have never wet or dropped this phone but I feel that is besides the point, it’s a failure on the component in the phone itself that is causing my issue, anyone had experienced this issue and were you able to escalate it with any success?

iPhone 7

Posted on Oct 31, 2020 4:31 AM

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4 replies

Nov 11, 2020 8:47 PM in response to JaniesApple

The iPhone doesn't have to fall into your sink to have water ingress. When the Apple technical personnel ran a diagnostic test on it and received other errors not related to the no service issue. Upon further inspection they found moisture indicators that had been triggered. This means even if they fixed the no service issue when they returned the iPhone to you unrepaired you would run immediately into other issues.


Since Apple doesn't do piecemeal repairs you can either pay for the out-of-warranty replacement or tell them to skip it and just send the iPhone back to you.

Nov 11, 2020 8:25 PM in response to LD150

Thank you Mr. Watt but the issue is that this iPhone is one of the iPhone that is on recall due to a component that has failed on the main logic board.(https://support.apple.com/iphone-7-no-service)


I am not asking for anything to be fixed or trying to get away from getting something fixed just because. A phone has a known faulty issue that only Apple can clearly fix, no other reason for this faulty issue. They did a test to see if the phone has gotten wet at some point, which again would not have affected the component that failed. The phone has never gotten wet but that is still besides the point, the phone was working fine until it stopped recognizing the SIM and after researching the issue as well as after speaking to their rep, it was determined that it is the main logic board, the issue that they have had a recall on. So, to say that Apple isn’t trying to “blag” me, I’m not so sure about that.


But again, thank you for your time.

Nov 11, 2020 9:27 PM in response to deggie

I think I would have to deal with it at that time but at this point, nothing I can do unless that faulty issue is fixed. To be fair to customers, I think the faulty issue should be fixed first. The phone is in otherwise, great condition with not even one scratch as it’s always been in an Otterbox. Being forced to upgrade is what it all comes down to.

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No Service Issue

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