2019 Mac Pro + Accelsior 4M2 (Major Issues)

The short of it: 

Running Capture One (C1) and Lightroom (LR) with all content (raw files + catalogs) located on the 8TB Accelsior 4M2 would lead to intermittent app-crashing and subsequently slow transfer speeds to/from the drives at the desktop-level. To regain normal functionality, I have to hard restart. 


I'd love suggestions on what else I could do to fix the issues, but I feel this might be more of a cautionary tale for anyone else considering the 4M2. Prove me wrong? Please?


What happens:

    • Regularly getting 4.5GB/S+ read/write in speed tests prior to crashing.
    • Boards are in 'optimal configuration'.
    • Everything is fine editing photos in C1 for 5 mins and up to 3 hours.
    • Images stop fully-rendering from their cached previews. No consistent trigger that I could tell.
    • No longer able to edit photos at all. The app is not frozen (i can navigate to different panels, etc), but images are non-responsive to any input.
    • Capture One won't quit without force quitting.
    • Capture One will not re-open. The app only bounces in the dock.
    • File transfers from the internal drive to Accelsior drive run at about 1/1000th of normal speeds.
    • Lightroom will also not let me edit photos on the 4M2.
    • Restarts hang, and a hard restart is required.
    • Everything is 100% normal upon restart... until it happens again.


What I've done so far to fix it:

    • Checked activity monitor for any non-responsive processes.
    • Validated all SSD drives on the board.
    • Secure boot is turned off.
    • Uninstall and re-install Capture One.
    • Deleted and re-created all cache for Capture One.
    • Maxed out cache preview sizes at the request of C1 (for the 6k XDR display).
    • Sent crash logs to Capture One (found nothing).
    • Reinstall Catalina OS.
    • Clean install of Catalina OS.
    • Exchanged 4M2 units.
    • Checked temperatures to rule out thermal throttling (request of OWC, found not to be a factor).
    • Moved the board to a different slot (From 6 to 5)
    • Sent diagnostic reports to OWC (still no response yet).
    • Captured system data and sent to Apple, they passed to engineering (nothing found).
    • Cleared Library caches across all applications (including in browser to rule out Malware).
    • Applied read and write permissions to everything within the 4M2 drive.
    • Tested working from photos on Apple SSD, no crashes.
    • Tested working from photos on my NAS, no crashes.
    • I'm sure theres something I'm forgetting, but I think thats everything.



It should also be said that I've worked from various large video files and photoshop files on the 4M2 without issue, but I predominantly work in Capture One. I get the sense C1 is exhibiting the most issues because of the constant read/write to the drives, vs the periodic saving in other uses. 


Basically this issue is intermittent which makes it hard to diagnose, and it lives at a very unfortunate cross-section of first and third party hardware (and a nice software aspect to spice things up further). I do appreciate the lengths all parties went to to resolve this, but they've all come back pointing fingers elsewhere. To me the exact source of the issue isn't super important, but it lies somewhere in the interaction of the 4M2 and the Mac Pro. Whether it's something in the Apple OS/hardware thats problematic, or something only with the 4M2 is a non-issue if nobody takes responsibility. At this point, it's seems like nobodys problem but mine– hence the bit about this being a cautionary tale.


Short of a solution here, the best option for me now is returning the Accelsior 4M2 drives and going with the Apple alternative. This is unfortunate because it's more time lost, the Apple drives are slower, and they're more expensive. And also because when the 4M2 works, it is truly amazing. I can't let that get lost in all this– its a great solution thats plug and play and seems to work for a lot of people... besides me.


So if you made it this far, I hope this is something someone finds useful, or if you happen to have something similar happen or have some ideas, I would LOVE to hear from you. I'm a few days away from calling it and going OEM, but the ideal solutions is getting this to work reliably. 


Thanks.


Mac Pro, macOS 10.15

Posted on Oct 31, 2020 1:32 PM

Reply
8 replies

Nov 1, 2020 5:48 PM in response to Jon Vlasach

OWC has a history of suggesting you Not enable TRIM on their drives. Initially, this was because they had no way to do it without modifying MacOS, and they understand that they are on thin ice, and Apple owns the lake. They do not want to give Apple any excuse to come after them for anything.


--------

Trimforce was something that Apple essentially HAD to do when they decided to stop selling SSD drives for the Mac Pro, else they invited third-parties to come up with a Modification to MacOS to accomplish TRIM.


In my opinion, the way Apple implements TRIM (as a deferrable controller command) is about as conservative as you can get. I think the bad name for TRIM came from drives that botched the immediate TRIM commands (which Apple does not use) and they are mostly gone from the market by now.

Nov 10, 2020 4:07 PM in response to Jon Vlasach

Just as an update, I was going to go OEM as the safe route, but tried the Sonnet M.2 4x4 card + 4 2TB drives. Everything has been amazing– it's cheaper, faster and has been running like a champ with everything. I can't help but think there's something in the fact the 4M2 is configured by a third party app (SoftRaid), and the Sonnet uses Disk Utilities' RAID assistant.


Also... randomly after installing the Sonnet board, I would let the computer sleep and I came back to the attached screenshot about the 4M2 volumes disappearing. Totally new issue that only happened after I put the other board in... but just speaks to the stability, or lack there of.

Nov 1, 2020 12:57 PM in response to Grant Bennet-Alder

I hadn't heard about this from Apple or OWC, but it seems like its worth a look. From what I read up on, it sounds like enabling TRIM on drives from different manufacturers works to varying degrees and some have issues? Im going to give OWC a call tomorrow and see if this is something I should try with their drives since I couldn't readily find who makes their drives.


I'll definitely report back either way. Thanks for the info!

Nov 6, 2020 11:53 AM in response to Grant Bennet-Alder

gotcha, yea that totally makes sense.


So I did all my back ups over the last few days and enabled TRIM today, and sadly the issue returned within 45 mins of usage. The only thing I noticed is that I can't find any place to confirm TRIM is enabled looking around the System Report. There's also no option that I can tell to clear deleted data in Catalina?


Thanks again for the help, and of course any other suggestions are welcome.

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2019 Mac Pro + Accelsior 4M2 (Major Issues)

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