Cannot verify server identity

Cannot verify server identity imap-mail.outlook.com

iPhone XS, iOS 13

Posted on Oct 31, 2020 6:15 PM

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Question marked as Top-ranking reply

Posted on Nov 4, 2020 1:35 PM

Hi RiverJim,


Thanks for coming to Apple Support Communities for help today with a "cannot verify server identity" message on your iPhone.


Is this Outlook account already installed on your iPhone?


Have you restarted the iPhone? Restart your iPhone


If it is still happening after a restart, try removing the mail account and adding it back. You can remove the account in Settings > Mail > Accounts.


After it is removed, restart once more and follow: Add an email account to your iPhone, iPad, or iPod touch.


Once the Outlook account is added back, see if the message returns.


Let us know how it goes.


Have a fantastic day!


1 reply
Question marked as Top-ranking reply

Nov 4, 2020 1:35 PM in response to RiverJim

Hi RiverJim,


Thanks for coming to Apple Support Communities for help today with a "cannot verify server identity" message on your iPhone.


Is this Outlook account already installed on your iPhone?


Have you restarted the iPhone? Restart your iPhone


If it is still happening after a restart, try removing the mail account and adding it back. You can remove the account in Settings > Mail > Accounts.


After it is removed, restart once more and follow: Add an email account to your iPhone, iPad, or iPod touch.


Once the Outlook account is added back, see if the message returns.


Let us know how it goes.


Have a fantastic day!


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Cannot verify server identity

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