Why can’t the update go on my iPad?
I’ve been trying to do the new update but it doesn’t let me do it? What can I do?
iPad, iPadOS 13
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What happens when you try to update your iPad? Do you see any error messages?
Whether you are able to update your iPad to a newer version of iOS/iPadOS will be dictated by your iPad model - and the currently installed version of iOS. You can find this information here:
Settings > General > About
Here is a list of the highest version of iOS supported by the older models of iPad (for simplicity - “generations” are shortened to a number) that are restricted in their ability to be updated:
iPad1 - iOS 5.1.1
iPad2, iPad3 and iPad mini1 - iOS 9.3.5 (WiFi Only models), iOS 9.3.6 (WiFi & Cellular)
iPad4 - iOS 10.3.3 (WiFi Only), iOS 10.3.4 (WiFi & Cellular)
iPad Air1, iPad mini2 and iPad mini3 - iOS 12.4.8
Newer models, not appearing in this list, are all able to be updated to the current version, iPadOS 14.1.
If your iPad is capable of being updated, these support pages may be helpful with troubleshooting:
Update your iPhone, iPad or iPod touch – Apple Support
If you can't update or restore your iPhone, iPad or iPod touch – Apple Support