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Level 1

4 points

what do you do when your iphone won’t turn off or reset?

What do you do when your phone doesn’t turn off or reset??

iPhone 11 Pro Max

Posted on Nov 1, 2020 3:01 PM

Top-ranking reply

Level 10

149,568 points

Posted on Nov 1, 2020 3:05 PM

Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF).

Axel F.

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