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money was not returned for a wrong subscription

good afternoon! a few days ago I accidentally renewed my subscription for the Momento app. I wrote to support that I want to return the funds and it was a mistake. I received a notification that the subscription was canceled and the funds were credited back to the account, but the money never came. What could be the mistake?

iPhone 8 Plus

Posted on Nov 2, 2020 2:12 PM

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Question marked as Best reply

Posted on Nov 2, 2020 11:48 PM

When will I get the money back? -

If your refund is approved, the funds are applied to the same payment method that you used to buy the item. Here's how long it takes for a refund to appear on your account or statement:

• Store credit – It might take up to 48 hours to see the refund in your Apple ID balance.  

• Mobile phone billing – It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.

• All other payment methods – It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution.


ASC - Late 2012 Mac mini, macOS 10.15.7; Watch, series 5 GPS/cellular, watchOS 7.0.2; iPad Pro 2nd Gen, iPadOS 14.1; iPad Air 2, iPadOS 14.1; iPhone 8+, iOS 14.1; TV 4th Gen, tvOS 14.0.2  HomePods, audioOS 14.1 and Airport Express w/ Airplay 2

1 reply
Question marked as Best reply

Nov 2, 2020 11:48 PM in response to nastya53

When will I get the money back? -

If your refund is approved, the funds are applied to the same payment method that you used to buy the item. Here's how long it takes for a refund to appear on your account or statement:

• Store credit – It might take up to 48 hours to see the refund in your Apple ID balance.  

• Mobile phone billing – It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.

• All other payment methods – It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution.


ASC - Late 2012 Mac mini, macOS 10.15.7; Watch, series 5 GPS/cellular, watchOS 7.0.2; iPad Pro 2nd Gen, iPadOS 14.1; iPad Air 2, iPadOS 14.1; iPhone 8+, iOS 14.1; TV 4th Gen, tvOS 14.0.2  HomePods, audioOS 14.1 and Airport Express w/ Airplay 2

money was not returned for a wrong subscription

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