Previous 1 6 7 8 9 10 11 Next 151 Replies Latest reply: Jan 22, 2016 1:41 PM by Ericoryeqi Go to original post
  • Woody Vondracek Level 1 Level 1

    Just realized in my previous post I said iPhone 4s... Not sure what I was thinking but it was a 3g, not a 4s. Sorry for any confusion.

  • Jessieb3333 Level 1 Level 1

    Like others, I am really not happy with PowerOn, mainly because I feel like the quote was deceptive.  The intake is very brief and not detailed, but then the audit they produce of your product is extremely detailed and not favorable to the customer. I have a 4 year old unibody Macbook that is in excellent condition. I recently took it to the Genius Bar for them to clean out the fan and even the guys there said wow, it looks great. PowerOn decided that the computer is in fact in Fair condition rather than Good condition, although I cannot see how the signs of wear are anything other than normal light wear and tear for a 4 year old unit. Are they judging against a brand new machine? The original quote is for $268, and if I go back to the estimator and knock the condition down to Fair, the quote falls to $211.


    I am being offered $148 for the computer.


    The intake estimator asks if I will include a working power adaptor, which I did. PowerOn is saying that the adaptor is “defective” and is apparently knocking off the rest of the money for that? The power adaptor is definitely worn, but I wasn’t asked what the cosmetic condition of the power adaptor was in the intake estimator, and should have been if it was that important. In fact, $148 is still a smaller quote than the estimator gives you if you go back and list the condition as Fair and the adaptor as missing all together!! This just doesn’t feel right. Interestingly, I notice that the quote didn’t go up because it has twice the standard ram- all of the observations made about the computer are detrimental.


    My big problem here is the lack of honesty. I spent a lot of time and energy wiping the computer and arranging for a substitute while I went through this process.  And guess what? Best Buy offers more for the unit after all and I would never have gone through this if the quote had been honest in the first place. It is not a no- risk scenario, both because the of the time I’ve lost and because I cleared everything and will not actually get the computer back in a condition that I can utilize right away. I have followed up and requested an explanation, and here’s hoping there is some kind of mistake. I'll retract this if so. If not, I’ll be asking Apple to reconsider it’s partnership with this company. The better trade-in value was one of the reasons that tipped me towards buying another mac, but this has been a really bad experience and I feel like I would rather have the cash than an Apple gift card after all this. L

  • s.madisonlily Level 1 Level 1

    After reading these reviews, I was really worried about using PowerOn, but I thought I'd give it a go. I figured that it'd be no loss for me to have them just return my computer if I received an unwelcome audit value. I was quoted $140.58 for a fully functioning "MacBook Core 2 Duo 2.13 Ghz 13.3" (White) (2009) (MC240LL/A)" in fair cosmetic condition with working battery, power adapter, and os disk on 7/19/2013. On 7/26/2013, I received the shipping materials and took it to FedEx the same day. It reached PowerOn on 8/2/2013, and the audit was performed 8/7/2013. Later that night, I received a gift card through email of $140.58. Overall, I think my trade-in was a good experience. PowerOn is good about providing updates of your machine's status. (FedEx, however, showed that my package was still in my city until the morning it was delivered to PowerOn.) The only thing I would like to see different is an estimated audit date. As I am going off to college this Friday, the wait was nervewracking as I still needed to order a new computer before leaving. Thanks!

  • Feelingrandy Level 1 Level 1

    ah ha..thank god people can tell their story about this scandalous company!

  • JDPEagle Level 1 Level 1

    Add me to the list of disgruntled PowerON customers.  Enticed by a fair offer on my four-year-old Mid-2009 15" MacBook Pro.  After received, an audit came back with a $150 reduction due to bogus "LCD Light Spots" (with an accompanying picture which indicated no issues).  If your device is not in LIKE NEW condition, you might as well reduce the enticing offer by (at least) 33%.  They are betting you won't want to deal with the hassle of a return, and banking on their increased profit.


    In my opinion, these guys are crooks.  I've used Gazelle multiple times with no issues whatsoever.  I should have heeded the warnings.  The only thing "green" about this company is the money that they are taking out of your wallet.

  • Madison1089 Level 1 Level 1

    Just got my audt back from Power on and the pictures they used to justify a lower value weren't even of my MacBook Pro.  I took pictures of everything before I sent it, glad I did.  One of the pictures they sent me documenting the reduction in value was of the latch area with an obvious screwdriver prying out the the front of the case.  My laptop and the pictures to prove it show a perfect latch.  Document everything if you're going to go risk dealing with these folks.  I personally would advise that you avoid them.  I'm hoping now that I get back the one I sent them.  I wonder how they'll respond to proof that the serial number of the one they return is not the one I sent them if they do a switch.  Frustrating that Apple supports such an outfit.

  • L.A.Smith Level 1 Level 1

    Recycle Reuse Program > PowerON


    I have been hoodwinked.  PowerOn has gained a perfectly fine power adapter and accessories, but refuses to fairly trade with compensation.


    PowerOn stated the adapter was damage/defective, but oddly wanted to keep it and not mail it back.  It sounds like they found a reason to decrease the offered price for my laptop, but keep the power adapter and accessories. Very Crooked; especially when I know I have been using those items over the past 6 years with no problems.



    I understand that the reuse program is at will and subject to PowerOn's appraisal; however, I was informed that the only option I had was for PowerOn to keep a portion of my trade-in with no compensation or there would be no agreement at all.  This is a deal at gunpoint. I would NOT recommend giving  PowerOn your business. It's hard to believe Apple, who has great service, endorses a crooked company like PowerOn.


    You may be better off at your local pawn shop, where I would at least expect to be hustled.

  • gunnarg Level 1 Level 1





    I have a suspiciously similar situation. I sent my old MacBook Pro which, although old (2006) was in excellent condition. They revised the quote with photo of a dent in the front by the latch that looks nothing like what I sent. In my response I event noted that it looked like somebody deliberately bent it with a screwdriver. To top it off, the new quote given with 'fair' cosmetic condition (due to the supposed dent) is $30 lower than what the website gives when choosing 'fair'. I sent an email with a photo of the laptop and am waiting for a reply. Were you able to get this resolved with PowerON?


    This is probably a long shot, but was this by chance the same photo you got?

  • L.A.Smith Level 1 Level 1

    A cosmetic dent was not my issue.  PowerOn stated that my power adapter was defective after testing.  I know this is FALSE because I used the adapter since I purchased my MacBook, my boyfriend used the adapter with his newer MacAir whenever he was over, and I charged my MacBook with the adapter before mailing. PowerOn reduced my quoted price by $50 AND still kept my power adapter plus accessories.


    I did recieve a phone call from a PowerOn representative regarding my grievance, which I appreciate; however, the representative stated he would consider mailing me back my adapter if he wasn't so busy. (It takes about 15 minutes to print a shipping label, place the adapter in an envelop, and send an email with tracking info.) PowerOn gave a poor excuse and unaccepable service.


    Hope you have better luck.

  • celestee01 Level 1 Level 1

    I've just submitted an ipad 3 (32gb, wifi+AT&T) quoted at $242... I'm hoping to put the money toward a new ipad air or mini 2. I hope that I'm one of the lucky ones and get the full amount. my ipad is in a like-new condition as I have kept it in a case and with a screen protector since the day I bought it. I will say that if they offer anything less I will be rejecting their offer. There are a lot of other places to sell to including amazon, AT&T, etc. however like everyone else here I would expect that apple would put their trust in a reputable company. I will post an update and let everyone know what happens.

  • celestee01 Level 1 Level 1

    sorry... there was a typo in my previous post. I was quoted $246 for my ipad and just received an email saying poweron would honor the entire amount. It goes on to say that I will be emailed the gift card within 24-48 hours.  Yay! I'll be getting a new ipad just in time for Christmas!

  • Woody Vondracek Level 1 Level 1

    They probably monitor this discussion and knew you were coming, but regardless, count yourself very lucky.

  • L.A.Smith Level 1 Level 1


  • ncvlen Level 1 Level 1

    Well, if that's the case, I'm about to send my 3rd gen iPad (32GB Wi-Fi + Verizon) to PowerOn myself, for the same quoted price. So here I am, PowerOn! Pander to me!

  • Kate L Level 1 Level 1

    I'm so furious. I also thought that Apple would be working with an ethical and responsible company. I was given a quote for a 2007 Macbook, which obviously doesn't have too much value. But it was well taken care of, has a good battery, new casing, new DVD drive, and normal wear/tear scratches. This computer works. They greatly decreased my quote, sent me pictures that may not even be from my computer - one of the two "defects" is a scratch that is they zoomed in so far on that I can't tell if it's even my computer. Maybe its the bottom of the laptop?


    Either way - yes there were some cosmetic issues, but based on their ranking system - it might be considered "fair" but definitely not the "poor" condition as they stated. Because "poor" refers to "significant scratching and/or scuffing, dents larger than dime sized, cracks longer than one inch, broken hinge, defective trackpad, and/or minor discoloration."


    I'm shocked that Apple works with this company. I wanted a responsible way to recycle my computer. PowerON did not offer that to me. I'd rather donate it to a local program or someone that I know can use it. I only hope that PowerON will actually send me my computer back. I just wish I'd taken pictures of it before I sent it away. I'm concerned that I'm going to get back a damaged computer.



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