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Level 1

4 points

syncing photos

neither my iPad nor my iPhone will sync photos to my macbook when link them with a cable (would prefer not using the cloud) only the screen shots get transferred , not photos

Posted on Nov 3, 2020 9:27 AM

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léonie

Level 10

197,089 points

Posted on Nov 3, 2020 12:14 PM

Which system version is running on your Mac?

Is your iPhone taking the photos in the space saving High Efficiency format HEIC ? Then you need a Mac with the system version macOS 10.13 High Sierra or newer. Only the most recent system versions support the High efficiency format. See: Using HEIF or HEVC media on Apple devices - Apple Support

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syncing photos

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