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grey lines on screen ipad - glitching

https://youtu.be/b2Uod4Hp0AI


I came home and my mum said she had a problem with her ipad. she has never dropped it, nor brought it near water (she is extra worried and careful!). she said she turned her ipad on and there were suddenly loads of lines! so me being the responsible daughter, took to the internet to try and troubleshoot. i could find nothing on this particular issue, but have tried a force restart, backed it up and factory reset, hit it a few times (apparently it can work) and tried shouting at it, to no avail. does anyone have this problem/know how to fix it? or will i just have to get her to replace the LCD screen, or even worse the whole ipad (i cry for my money).


anyway she’s distressed cuz she can’t watch netflix but yk we vibe.


oh and she’s had it for just over a year and the cover just ran out like a few months back. when i took a look at it first, after like 20 mins it randomly stopped glitching for like a sec, idk why :(

iPad Air 3 Wi-Fi

Posted on Nov 3, 2020 11:47 AM

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Nov 8, 2020 8:30 AM in response to Rubae13

Hello Rubae13,


It sounds like you're having some trouble with lines displaying on your mother's iPad.


You mentioned restoring the iPad, but just to confirm were these the steps that you followed? Create a current backup of your data in either iTunes, Finder, or iCloud, then restore your iPad to factory settings. After restoring, set up the iPad as new, and test it out with no additional data loaded onto it. If the issue still occurs while there is no additional data on the iPad, this will rule out the issue being related to software, only leaving hardware as the source.  Here is a link for the steps to reset to factory settings: Restore your iPhone, iPad, or iPod to factory settings


Let us know if you have any questions, and we can go from there.


Cheers!

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grey lines on screen ipad - glitching

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