When I connect my canon rebel Eos T3i to my new MacBook pro the camera is not recognized and photos to not transfer

Why does them laptop not recognize the camera?


MacBook Pro 16″, macOS 10.15

Posted on Nov 3, 2020 2:39 PM

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8 replies

Nov 11, 2020 3:14 PM in response to Grant Bennet-Alder

Well I finally figured out how to load the new firmware into my T3i. I downloaded it to my computer, plugged in my Promaster card reader to the laptop, installed a scan disk card into the card reader, and dragged the firmware onto my scan disk card. I installed the scan disk card into the camera and the camera loaded the new firmware when I selected the firmware option in the camera menu. When I connected the camera to the laptop the camera appeared on my list of items on my computer so I could load any new photos onto the laptop. it is simple once you are able to decipher the code.

Nov 8, 2020 6:36 AM in response to Roscoe68

Hello Roscoe68,


Thank you for using Apple Support Communities!


Based on what you mentioned, you seem to have an issue with your camera being recognized on your Mac. You may need tor install additional software if the camera had any available. You may also want to check on the manufacturer's documentation to find out how to connect your camera to the Mac. However, here is some information that may help: If nothing happens when you connect a camera to your Mac.


Best wishes!

Nov 8, 2020 3:29 PM in response to Roscoe68



Roscoe68 wrote:

I use the conversion USB cable that came with the camera and the conversion connector from USB to USB-C that came with my new Macbook pro.


Then you should be able to get Photos to access the camera and download selected photos. If you want them as separate files, Gary Scotland rightly suggests you need to install the canon software.


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When I connect my canon rebel Eos T3i to my new MacBook pro the camera is not recognized and photos to not transfer

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