i can't install the latest software
I can not update the latest software to my iPad. I need help updating it.
iPad Air 2, iOS 10
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Whether you are able to update your iPad to a newer version of iOS/iPadOS will be dictated by your iPad model - and the currently installed version of iOS. You can find this information here:
Settings > General > About
Not sure which iPad you have? Identify your iPad model.
Here is a list of the highest version of iOS supported by the older models of iPad (for simplicity - “generations” are shortened to a number) that are restricted in their ability to be updated:
iPad1 - iOS 5.1.1
iPad2, iPad3 and iPad mini1 - iOS 9.3.5 (WiFi Only models), iOS 9.3.6 (WiFi & Cellular)
iPad4 - iOS 10.3.3 (WiFi Only), iOS 10.3.4 (WiFi & Cellular)
iPad Air1, iPad mini2 and iPad mini3 - iOS 12.4.8
Newer models, not appearing in this list, are all able to be updated to the current version, iPadOS 14.1.
The tags appended to your post suggest that you have an iPad Air2 with iOS10 installed. If so, as your iPad will be significantly behind the current compatible update, you’ll not be able to update using OTA Update from iPad Settings - but will instead need to update using a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of macOS).
Update your iPhone, iPad or iPod touch – Apple Support
If you can't update or restore your iPhone, iPad or iPod touch – Apple Support