Why does it show that I have zero credit on ITunes when I but money this week

Why does it show that I have zero credit when earlier this week I purchased a $50 iTunes card & I haven’t purchased anything.

iPhone 6s Plus

Posted on Nov 5, 2020 7:24 AM

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Question marked as Top-ranking reply

Posted on Nov 5, 2020 7:29 AM

Did you redeem the Gift Card? Did the Gift Card balance ever show?


Gift cards redeem.    


Gift Card - can’t redeem.    


If necessary, contact iTunes Support for assistance. See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call      


If necessary, try Twitter


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.



2 replies
Question marked as Top-ranking reply

Nov 5, 2020 7:29 AM in response to pricila209

Did you redeem the Gift Card? Did the Gift Card balance ever show?


Gift cards redeem.    


Gift Card - can’t redeem.    


If necessary, contact iTunes Support for assistance. See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call      


If necessary, try Twitter


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.



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Why does it show that I have zero credit on ITunes when I but money this week

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