Signed Up for Apple One, Getting Charged for Multiple Music Subscriptions

So I signed up for Apple One on day-one. I was told that all the services I'm already subscribed to, which is also included in Apple One, will automatically be canceled and pro-rated. A couple of days went by and I saw that I was charged $15 for the Family Music subscription I had before Apple One. I started a chat with Apple Support who transferred the chat to Goldman Sachs (for my Apple Card which was used for the subscriptions) and they submitted a dispute. Then, the next day, I go to do some work on my MacBook Pro and start up the Music app, which starts asking me to sign up for Apple Music. After signing in and out and clicking around for info, I chose, what I thought to be, singing in to my Apple ID, but it actually signed up for an individual Music subscription then, bang, my Apple Card was charged yet another $10. Got back on with support chat and entered another dispute. WTF is going on here? It's like the other services don't even know what Apple One is. Then, when I goto Family Sharing under Settings->iCloud->Family Sharing, it's trying to sell me another Apple Music subscription and is no longer listing Apple Music as a service we all share.


I have no idea WTF is going on here...

Posted on Nov 5, 2020 2:50 PM

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4 replies

Nov 10, 2020 5:08 AM in response to hemmes

Hi hemmes,


Thanks for posting! Being able to track your billing is definitely important. It looks like you have a concern about Apple One billing, and we're glad to see if we can assist.


To verify, when you signed in on your Mac and ended up subscribing to Apple Music, was that with the same Apple ID that you used for the Apple One and Apple Music Family subscriptions? If you haven't already, you may want to double-check the subscription history for any Apple ID you use: See or cancel your subscriptions


If you're not finding an answer there, we recommend working with Apple directly to look into your account in detail: Contact Apple Support


Best wishes.

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Signed Up for Apple One, Getting Charged for Multiple Music Subscriptions

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