Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Grocery IQ app no longer works and no longer on App store

After updating to iOS 14.2 today, Grocery IQ app no longer works and no longer on App store. I tried deleting it to reinstall but I can't.

What App can replace Grocery IQ.

iPhone XS

Posted on Nov 5, 2020 2:25 PM

Reply
Question marked as Best reply

Posted on Jan 21, 2021 7:04 AM

This very thing also happened to me a couple of years ago (anyone else?) I spent a couple of weeks test-driving other apps and found nothing I liked nearly as much! And then one day, Grocery iQ started working again (so I would suggest not deleting it just yet.)


As for Apple, it would be nice if they were able to do an "audit" of some sort to let you know which apps you have downloaded (from THEIR store) that might be impacted by THEIR software upgrade. Again, not faulting them BUT seems like they could give advance notice. In this case, it's not just the loss of the app, it's the fact that we all also lost access to the data. A heads up would have allowed us to at least move that information to another app before upgrading our systems (of course, it seems like the app could have somehow posted a message along those lines as well letting users know.)

38 replies

Jan 11, 2021 4:08 PM in response to SandraLowe

This is so interesting because it continued to exist on all 3 of our iPhones which we regularly update. I cannot see where we have lost any data either. But I feel your pain if you did!


What I'm curious about is whether any of you have installed the latest version on an M1 MacBook yet? I just did and while it seemed to go fine, and I logged in and synced everything, I can't find our data. None of it. It's still on the other 3 iPhones in the family so I know it's not lost. The App appears to behave properly on the MBAir, but still no favorites or lists like the iPhones all have and talk back and forth to each other about.


Anyone else doing this?


The M1 MBAir is fantastic, BTW! I'm going to sell my 2020 MBP to pay for it! It's lighter, cooler, faster and longer running! And I'm actually happy to get rid of the Touch Bar! It was completely useless to me and I'm so happy to have physical F keys again!


Much Obliged,


Mick

Jan 18, 2021 3:16 PM in response to corina177

I confess I do not know all of the details here, but usually, apps like this disappear because the developer/owner has yanked them or not chosen to renew it. As far as I know, I can't see that Apple had much at all to do with this.


I'm probably the last person to defend Apple (okay, maybe the 3rd to last...) but Grocery IQ has vanished from everywhere. They have no tech support or even a single webpage stating that they're closing their doors, or rolling all the code into a new app, or whatever the case may be. If it's Coupons.com's software now, then they are likely the ones responsible for this.


There are 15 bazillion apps on Apple's AppStore now, and I really think there's just no time to bother "killing" one unless there's a blatant violation of terms that they're made aware of.


I think this one falls on whoever owns the app. these days.


I'm bummed too. Anyone happy with a replacement yet?



Jan 21, 2021 12:21 PM in response to Glenn Boothe

Apple let’s developers know about iOS and iPadOS changes well in advance of any new release being made available in software update. So the onus is on developers to keep their apps current. With the shift to purely 64-bit apps, many developers simply either abandoned their apps (but left them in the store) or decided not to bother updating them and pulled them from the store.


And you’re right that developers could use push notifications as a means of informing people if they’re dropping an app, going out of business, or anything else about their software. Most don’t bother though.


As for Apple informing people about issues or potential issues with third party apps, I don’t ever see that happening. They are not responsible for third party developers products and would not want to appear as if they were assuming responsibility for another company’s product. No store front, virtual or otherwise, would take that step of assuming or appearing to assume responsibility for compatibility of products they don’t own, but merely distribute.

Jan 21, 2021 5:00 PM in response to Mick Guinn

Mick Guinn wrote:
If you're old enough to remember the days of Mac program (the old word for "app") poverty (the mid/late 90s was grim), you'll appreciate the plethora today. Feast or famine. Both have their challenges, but most prefer the former over the latter.


;-) I’m old enough to remember learning FORTRAN77 on punched card mainframes, and being excited when the punch card typewriters got replaced with VAX 11/780 terminals , so yeah I know what you mean about limitations of software in the early days of the whole home PC evolution. Having ~2 million apps to pick from actually gets a little daunting at times to find the one that best fits ones usage or wanted features.


And an issue is small companies or one person developers as they are more likely than corporate apps to disappear or get dropped by the wayside. A personal developer may simply move on in their career and not have time any longer for their early programming efforts. Or maybe they really hit a home run with their app and get a buy out offer they cannot refuse. But once their IP is acquired, it could disappear (maybe the tool gets incorporated into some other app) or replaced by the new owners offerings.


So while it is great that anyone, of any age can code an app and make it available in the App Store, it is a double dyed sword at times as many apps have effectively short supported life spans.


But I do agree with Glenn Boothe that it would be nice if developers would be more consciously active about alerting users, especially if their app is not going to be supported or available any longer. Push notifications would be one way to do that, but they could also put something in the app description on the store. However, I also know sometimes they literally cannot do that as it would violate an NDA or some other legal barrier to announcing anything, say if they are being acquired by another company. It’s pretty standard in the software world that if you’re in negotiations to sell your IP to someone else, both parties are legally bound not to discuss that acquisition publicly before it is completed.


So apps coming and going is now just a fact of life to deal with as best you can. And it applies to all app distribution mechanisms not just the App Store. The Google Play store is the same, as is the Microsoft App Store.

Jan 24, 2021 8:17 PM in response to Mick Guinn

To be 100% clear, I'm not blaming Apple in this instance. All I'm trying to suggest that if it were possible for Apple to give a heads-up, that would be a great service to offer their customers. Or, put that another way, if this situation were to happen multiple times AND Android Devices did offer such notifications, then that might become a compelling reason to switch.

Grocery IQ app no longer works and no longer on App store

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.