Apple Iphone 8 plus Home button cracked

Hi there batwadi,

Thanks for the post! We definitely understand wanting to make sure your device is in working condition before a trade-in, and we're glad to see if we can get you pointed in the right direction.

This resource has some great information about general repair pricing: iPhone Repair and Service. To look into your service options, we recommend getting in touch with Apple using the link below:

Contact Apple Support

This has some great information for your reference as well: Get your iPhone, iPad, or iPod touch ready for service

Take care.

Historically this appears to be a manufacture defect, occurs repeatedly across iPhone 7 and 8 series of phones. My iPhone 8+ has hairline crack that just appeared and renders use of the home button useless. I will be sending to Apple for repair.

[Edited by Moderator]

Again, you have no statistical information to base your claims on. Apple has sold literally millions upon millions upon millions of iPhone 7/8. There are people still using them in my office, with no cracks in the home buttons. Your comment above "either lots of people are abusing their phones," is more likely.

The phones came with a one year warranty or if you purchased an AppleCare+ Plan and it still valid, you can use that plan. Otherwise, your one year warranty has likely expired and you'll have to pay the repair price.

What statistics do you have to suggest how many home buttons have cracked out of the hundreds of millions of iphones 7/8 in the field?

It needs to be cited with a link to a recognised statistical body.

I'll play your silly game - assume you can do a basic internet search of this issue dating back to iPhone 7 and carrying over to the iPhone 8. Now if we assume that's its virtually impossible to cause a hair line crack in the phone without overt abuse then either lots of people are abusing their phones or there exist a design flaw that Apple recognized and it's remedy in subsequent phones was the elimination of the "home" button. Apple obviously does not want to be put in a "recall" situation, common sense, let the consumer suck on it! But the way to get Apple's attention is by using government resources that you pay taxes for to collect historical data and approach Apple for best results. I'm a hard core Apple/Mac user, spending tens of thousands of dollars on Apple products so I expect no less then perfection and when there is a flaw and Apple puts on blinders then resources must be used to correct the situation.

OK you can’t backup your assertion with data, that’s all I wanted to know.

You know fine well that 100 people, 1000 maybe, may have complained that their button broke but the other 400 million will not write in to say theirs didn’t.