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User profile for user: itskellyturner
itskellyturner Author
User level: Level 1
14 points

PDP authentication failure error

Hi there,


I just bought the iPhone 11 and had the software updated to the new iOS 14.2 and I keep getting an error message when I try to use my mobile data “PDP authentication error” yet I can place and receive calls as well as text messages. I’ve contacted my service provider and they cannot assist me. I’ve tried the following: removing and placing the SIM card in; restarting; resetting network settings; resetting all network settings; checking if there’s a network update; checking if there is content and privacy blocking; checking if there’s a profile; resetting VPN and nothing is working.


Please assist.

iPhone 11

Posted on Nov 6, 2020 8:11 AM

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User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
411,158 points

Posted on Nov 6, 2020 8:18 AM

Few Carrier (Cellular Service Provider) do not provide Carrier Settings in full but they offer APN settings for example

  • Google FI which has APN to be entered manually as h2g2
  • BSNL in India which provides APN pin to be updated manually as bsnlnet
  • MTN Ghana which provides APN pin to be updated manually as internet


Settings > Mobile Data > APN [under Mobile Data APN] enter the APN pin


Use the APN pin based on your carrier. Ask them or google and search.


If you do see the option to enter APN then the only option is give below


Carrier Update (Required): Released by your Cellular Service provider (Carrier Update), affects your Outgoing / Incoming calls, SMS, Data etc..



How to Update Carrier Settings

You can manually check for and install a carrier settings update with these steps: Make sure your device is connected to a Wi-Fi or cellular network. Tap Settings > General > About. If an update is available, you'll see an option to update your carrier settings.

Update your carrier settings on your iPhone or iPad - Apple Support

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Question marked as Best reply
User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
411,158 points

Nov 6, 2020 8:18 AM in response to itskellyturner

Few Carrier (Cellular Service Provider) do not provide Carrier Settings in full but they offer APN settings for example

  • Google FI which has APN to be entered manually as h2g2
  • BSNL in India which provides APN pin to be updated manually as bsnlnet
  • MTN Ghana which provides APN pin to be updated manually as internet


Settings > Mobile Data > APN [under Mobile Data APN] enter the APN pin


Use the APN pin based on your carrier. Ask them or google and search.


If you do see the option to enter APN then the only option is give below


Carrier Update (Required): Released by your Cellular Service provider (Carrier Update), affects your Outgoing / Incoming calls, SMS, Data etc..



How to Update Carrier Settings

You can manually check for and install a carrier settings update with these steps: Make sure your device is connected to a Wi-Fi or cellular network. Tap Settings > General > About. If an update is available, you'll see an option to update your carrier settings.

Update your carrier settings on your iPhone or iPad - Apple Support

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PDP authentication failure error

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